Draker Reviews

Awful I recommend you go elsewhere We dealt with the Chelsea office We were required to act promptly and paid a lot of money for a flat We were assured it would be in good order and the issues dealt with promptly The flat manager is the cleaner and doesn t reply nor speak good English We don t have heating and many issues aren t being dealt with We don t even have keys to locks on exterior doors There are lots of issues and we pay over 100 k a year Drakers was aware of previous tenant discontent with flat but did not disclose They respond a and are charming but divest any responsibility and their interest seems only to secure their tenancy fee and not ensure a reasonable property for the tenant We are considering legal action

I rented a flat for my wife and three kids for 8 weeks for 3 500 week The agents and landlord promised to fix the fridge but it took until teh final week to have a working fridge We left the place in exactly the same condition as when we got there but teh landlord wanted to charge us 6 500 Drakers said the landlord had a reputation for doing this but that there was nothing they could do They also advised that they would pay her from the deposit and we would have to take her to court Is the landlord worse or the agent who enables them

The worst agency in London and that says a lot They ll stand behind landlords no matter what even at the cost of making their properties unsanitary and uninhabitable

UPDATE IN AUGUST 2024 I had left a glowing review of our experience with William finding a last-minute rental in Kensington Then we moved out in June 2024 It is now August and our deposit has not been returned though it s been promised many times It has taken near-daily prodding of William Oli and Ella to get any response at all though it seems no action has been taken We were rushed through the deposit process emphasizing that it was imperative that our funds were transferred in a timely fashion before move-in but the same consideration has not been returned We ve been waiting for thousands of pounds for months

This agency wasted my disabled mother s valuable time they said the owner of the property did not wish to rent to us 10 days before we were meant to move in they said we needed more references but did not ask us for more and only used that to in my opinion discriminate against a disabled person Why else would they say no us without trying to resolve the situation They had our deposit and a 6 month in advance rent from us It is sickening that agents are not regulated properly and they can do this to people Landlords take full advantage of tenants and sadly agents do not help I m so saddened that after organising my mother s move we are now left homeless because of an awful landlord and an agency that could have done more but did not

We ve been trying to get our deposit back for almost three months We scrambled to make the deposit so we could move in to a short-term rental when an AirBnB fell through Draker has gone non-responsive though

Once the contract is signed the company completely stops caring about the management of the property We committed to a 5 500-per-month lease in Chelsea expecting to enjoy a premium treatment However within days the situation turned into a nightmare Drakers was fully aware of the flat s pre-existing issues but chose not to disclose them The property began to show numerous problems including a severe leak which made it increasingly uninhabitable Despite repeated complaints Drakers demonstrated no willingness to resolve any of these issues Week after week we received the same empty promises We ll address this immediately Yet their representatives would vanish without resolving anything It has been 10 months and the flat is still uninhabitable The lack of accountability was shocking I would not recommend them if you are looking to rent an expensive flat

The people at draker letting Salone Square were very friendly however for me the entire process of signing contract is very unpleasant The manager keyed in the contract price wrong higher than our agreed price this problem happened for more than two times and made me feel Draker is trying to play a trick on me Apart from this they even typed my name wrong on the contract When I corrected them the wrong price and wrong name they did not apologise I like the flat that Draker found me but I don t recommend their unprofessional contract-signing service

The flat rented me in Victoria the lights were not working at home and repair after 2 months I lived 2 monthy without light in the living room and I have been living for 3 months and the heater is still not working l said a few times but nobody no interested and they wanted money for this impressive I wasnt satisfied at all Best

Don t be fooled by all the great reviews Indeed the whole renting procedure was perfect Mo Kanso is a superstar Always very very helpful and proactive from showing the apartment to answering questions throughout the entire process making it very smooth Unfortunately that is about all the good service you will get from them The rest of my experience with Draker Lettings was far from satisfactory Their property managing agents are impractical and inefficient The amount of energy we had to spend pushing chasing complaining for things to get done was unreasonable They have no sense of urgency and lack people skills which reflects on a very poor and slow service i e we had no hot water in one of the showers for almost 1 month DURING WINTER The check out was also problematic It took over one month to get the full deposit value back as they were unfairly charging us for extra cleaning costs after having guaranteed that if we opted for their Professional Cleaning Company this would not happen I definitely DO NOT RECOMMEND renting a property from Draker Lettings Their lack of professionalism makes you feel like you are dealing with amateurs It is just one frustration after the other