Dundas Reviews

Dundas | New Build Homes for Sale in Central Scotland

dundas.co.uk
3.96
91 reviews
Great Rating
Based on 91 user experiences

Rated 3.96 out of 5 by 91 Happy Customers

65.9%
8.8%
2.2%
1.1%
22%
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Dundas Experience - After Care

I will give my honest review of our experience in purchasing a Dundas property We moved into our home in March 2023 and the move in experience wasn t great with poor communication and having to constantly chase up for updated for our entry date that was delayed by 4 months Once we moved in there was the expected snagging required and again our experience of dealing with site team and management was poor to say the least However after we made a formal complaint and where passed to the customer care team for not just the handling of our case but also their own trades team our experience was remarkably different and we where happy with the service and standard of work Erin Margot and the team are fantastic and promptly dealt with our issues and at times went above and beyond to help us and resolve our repairs
L

Dundas aftercare

The after care with Dundas had been great Dealing with Erin has been simple and straight forward Calls were followed up and deadlines met After reading other reviews I had reservations but I am delighted with the service Erin went above and beyond to arrange repairs after a certain puppy had a chew at a skirting All issues highlighted at inspection have been rectified to date
R

Great ongoing customer care

I recently contacted the Dundas Homes customer care team to ask about materials used in building our home garden from 6 years ago I wanted to buy some extra paving stones Erin dealt with my request quickly and successfully providing me not only the information I needed but a useful quote to simplify what task Having dealt with Erin several times over the years from when our home was new she has always been professional and very helpful
Y

Erin who works in Customer Care

Erin who works in Customer Care should be given an award for the best customer service She listens to what your saying and always arranges for the snagging work to be done when she says it will be
M

Erin provided excellent customer service

Erin reacted to my problem professionally and promptly Erin was also courteous in her approach and I m pleased to say I experienced excellent customer service skills Thank you
M

Erin Hearne

We have been in our Dundas home for approx 10 years and recently we needed too do a repair to our front door surround Erin from Dundas customer services was super helpful with tracking down the right silicone sealant as I was struggling to get the correct match The support and responsiveness surpassed my expectations Thank you
J

Sticking Door fixed same day

I had a door that was sticking due to settlement Although Dundas was not obligated to help they did offer as a gesture of goodwill when I asked them for a joiner contact My property out of warranty support since Apr Problem solved same day - thanks Erin at Dundas and Gary the joiner
I

The Wireworks Musselburgh

My experience with Dundas Homes has been very good since I moved into my new property at the Wireworks in Musselburgh The property has been finished to a high standard From my first meeting with The Sales executive June I had a great experience and all steps in my purchase was explained to me in detail Any problems that I have encountered since moving in have been dealt with quickly by June and the site team
E

We love our house

We love our house David was really helpful with getting some initial move issues fixed which has helped us to enjoy the full extent of our new home Erin has also been great at responding to and addressing all our customer care issues post move which has seen matters addressed promptly and to satisfaction
A

Erin at Customer care has been amazing

Erin at Customer care has been amazing at chasing out contractors to ensure all snagging work is carried out in a timely manner Since I ve been handed over to the customer care team everything is dealt with quickly Typically for a new build there is snagging but to have it handled quickly takes a lot of the stress away

About Dundas

Discover our range of exceptional new build homes & apartments in great locations in Scotland, such as Uphall, Cambuslang, and Musselburgh. View our properties online.

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