Dundas Reviews

Dundas | New Build Homes for Sale in Central Scotland

dundas.co.uk
3.96
91 reviews
Great Rating
Based on 91 user experiences

Rated 3.96 out of 5 by 91 Happy Customers

65.9%
8.8%
2.2%
1.1%
22%
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D

Excellent service throughout

The process of choosing our new home and moving in was remarkably smooth The sales team at Dundas Uphall Station Village particularly Jay Weeks and Calum Miller delivered outstanding customer service every step of the way Moving from England to Scotland presented its challenges especially with delays caused by the sale of our home in England However Dundas provided unwavering support and reassurance ensuring their part of the process was seamless and stress-free We wholeheartedly recommend Dundas Estates Their after-sales service has been just as impressive from the home demonstration to addressing minor snags David the site manager has been readily available to resolve any issues David and his team have been truly fantastic
L

Excellent houses and customer service

I moved into a Dundas house last week Dundas staff have been excellent Jay in the sales office is friendly and helpful and David the site manager has been brilliant The house is great quality and any snagging questions have been dealt with professionally and quickly Would highly recommend buying with Dundas my customer experience has been very satisfactory and I love my new house
D

Dundas Customer Care

Since moving in to our new home we have had nothing but fantastic support from Erin and Margo in Customer Care All queries have been answered promptly and all remedial work carried out very quickly We also must mentioned Rab and his team when dealing with our snags for their professionalism and their happy pleasant attitude Thank you so much for all your assistance
A

Erin Hearne was amazing

Erin Hearne was amazing My mother s balcony door wouldn t lock and Erin was immediately on the case and had the fitters out from Sidey who were also fantastic who fixed the problem When my elderly mum also mentioned that her main door was a bit stiff to lock they fixed that too
R

Highly Recommend

As a tenant it can be quite nerve-wracking having to report issues with a property Dealing Dundas has been wonderful and I have received excellent customer service On calling to report a fairly serious incident Margo treated me with kindness and compassion I have had ongoing correspondence with Erin who could not have been more helpful My issues raised have been dealt with quickly efficiently and resolved to my satisfaction Erin picks up enquiries with professionalism and good humour and has been a pleasure to deal with I would have no hesitation in recommending Dundas Estates
L

Graham Shawfair s customer service is

Graham Shawfair s customer service is amazing Friendly but reliable and replies super promptly to emails and always happy to answer any questions no matter how silly
E

Dundas Homes Letham Views

Recently moved to a new house in the Letham Views development Graham Brown the sales executive for Dundas Homes was always polite and knowledgeable and kept me up to date with the progress of the house finish and possible entry dates He was swift to respond to any queries and explained the various different steps to buying a new build in detail Once I moved into the house the site manager Jamie and the assistant site manager Richard were very helpful and remedied any snagging issues that came up Richard is still helping with a few remaining niggles and is always very pleasant and jovial All in all a very positive first experience of buying a new build
I

Ask for Gillian Dundas Shawfair

Gillian provided outstanding service She was quick to respond to emails and phone calls attentive to every detail and truly understood your needs when looking at new build properties A true professional who made the experience comfortable and enjoyable If looking for a property in Edinburgh region ask for Gillian at Dundas Shawfair
A

Great customer support and quick

Great customer support and quick response to the queries Thank you Erin L Hearne for your support
D

Excellent Customer Care

We moved into our new home in early November 2024 Like any new property there s a settling-in period where some issues snagging might need attention Thankfully we ve had very little to address and the concerns we did raise were resolved promptly and professionally Erin Hearne the Customer Care Coordinator at Dundas Estates exemplifies everything you d hope for in managing these situations Whether contacted by phone email or text she responds quickly and provides a clear path to resolution Erin handles coordination with contractors for necessary repairs and follows up afterward to ensure everything is in perfect order

About Dundas

Discover our range of exceptional new build homes & apartments in great locations in Scotland, such as Uphall, Cambuslang, and Musselburgh. View our properties online.

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