Easyaccessselfstorage Reviews

Self Storage Units and Facilities Easy Access Self Storage

easyaccessselfstorage.co.uk
4.18
78 reviews
Great Rating
Based on 78 user experiences

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Rated 4.18 out of 5 by 78 Happy Customers

73.1%
6.4%
2.6%
1.3%
16.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 78 reviews

The majority of reviews for Easyaccessselfstorage are highly positive, praising helpful staff, secure facilities, and convenient 24-hour access. Customers frequently note the friendly service and competitive pricing. A small number of critical reviews mention issues with deposit refunds and initial setup problems. Overall, the service is described as reliable and efficient.

What customers love
  • Secure storage
  • 24 hour access
Common concerns
  • Deposit delays
  • High insurance cost
  • Refund issues

Last updated 2 months ago

M

Beware they have the most expensive

Firstly if I could give this dodgy company 0 stars I most certainly would My advice to anyone thinking about storing your belongings with this shamble of a company would be to avoid at all costs All of my belongings due to house renovation have gone mouldy inside the storage unit The company will not pay out even though we have taken insurance they pushed us in to taking out they have lied through their back teeth to the insurance company and said there was no mould in the container even though we have photos videos to prove this which will be going on social media to the Manchester evening news soon enough There customer service is absolutely disgraceful nice as pie before the sale then as soon as they have you under their spell you will soon see their true colours Please avoid this company at all costs use the big yellow self storage You do not want to be left in this position that me my family are now left in with all of our belongings in the tip as they were ruined in mould Disgusting company how they sleep at night is beyond me This isn t the first time this has happened to a customer either as I have seen the social media posts being shared about the company
C

All was good whilst renting however

Beware they have the most expensive insurance around Units look cheap until they add their insurance Shop around you will find cheaper just make sure you look at all the add ons In response to your reply i have received a quotation myself for the same cover you offer The quote is 250 per annum cheaper than the cover you give Ridiculous amount of money you load onto the prices In terms of transparency at no point was i made aware the ridiculous cost of the insurance cover you provide Never at any point before i signed up was a figure given I would sooner warn others to the hidden costs you charge in relation this insurance I would keep the unit on but not at those prices
C

No deposit returned

All was good whilst renting however trying to get my refund is becoming a problem in was told it would be paid within 21 days not received I sent an email then to be told they can t pay it yet due to staff shortage due to covid they said will chase payment and refund me so I ve my my solicitor involved I m not happy they are fast enough to charge you a late fee which I have never been late Will update once my solicitor has been in touch with them I was told I would be paid 21 days after notice given which was 22nd of January which takes it to 14th of Feb also your team stated they are prioritising my payment strang if its not due until the 24th of February also why tell me then your having delays in paying due to cover sickness hmmmmm not very clear my solicitor is looking through the contract plus my emails sent from yourselves Update they said it would be paid by the 24th February surprise didn t rang the place they said they sent a cheque out on the 22nd well that s funny because they sent it to my old address they said they would cancel this cheque I was told they would ring me and put it in my bank account by transfer delay tactics I think anyway solicitor dealing with it now its stressing me out have a pacemaker fitted so don t need it avoid this place
A

Did not receive the text message for

I spent six weeks emailing trying to get my deposit and part month back only to eventually be given 29 with an excuse that the two weeks notice wasn t in writing so I couldn t have the 100 deposit I had called into the branch to give this notice in January which was accepted at the time but now nobody knows anything about that
C

Never got back to us to give us a quote

Did not receive the text message for payment and was therefore charged a late fee Would not accept that their system had failed and would not budge then help my property hostage until I paid the late fee Terrible customer service AVOID
K

Nobody got in touch

I had an email saying someone would be in touch then nothing and it s been about 2 weeks
P

Wouldn t discuss prices or

Wouldn t discuss prices or requirements over email
C

Havent received any quotes

Havent received any quotes sent email text and phoned the nber i was provided after making an enquiry
K

Signed up for storage and staff were

Signed up for storage and staff were helpful and professional Service let us down though as there were many teething problems causing delays to fully access facilities that were initially promised We feel like the store was not quite ready for customers but rushed to sign us up This led to stress and financial loss for our business Maybe things will improve in the future
R

Rip off company that doesn t give you

Rip off company that doesn t give you your correct deposit back We agreed on a leaving date and they charged me extra which they deducted from my deposit Absolute scam merchants Answer to their reply they delay paying your deposit back by 2 weeks then add days onto the agreement Rip off britain at it s finest

About Easyaccessselfstorage

Secure Self Storage units in Stockport Manchester Personal and business storage with a range of storage unit sizes and competitive prices

United States

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Frequently Asked Questions

Easy Access Self Storage offers both personal and business storage solutions. Personal storage options include units for students, vehicle and boat owners, and individuals needing extra space. Business storage services include secure archive storage, lockups, office space, retail units, trade counters, warehouse space, and workshop storage for e-commerce operations.

Easy Access Self Storage operates from three main sites: a Stockport facility just off Junction 25 of the M60, a Trafford site opposite The Trafford Centre in Manchester, and an Ashton Under Lyne location near Junction 23 of the M60 with nearby metrolink connections.

Security is a core focus at Easy Access Self Storage, with 24-hour surveillance, keycode access, and secure, monitored units at all sites. Entrance to the sites is only accessible through a provided keycode, and each unit is securely locked and monitored.

In addition to standard storage, Easy Access Self Storage offers a box shop for packaging supplies, commercial lease options for workshops and start-ups, free WiFi, forklift access, mail and dispatch services, extended hours access, and a van move-in service.

Easy Access Self Storage emphasizes honesty, integrity, friendliness, politeness, and commitment. New customers can receive four weeks of free storage, and the company offers a price promise to beat comparable quotes by 10% for the first eight weeks. The company also has a dedicated team for support from enquiry through to storage and retrieval, with online tools like a size estimator and store locator.

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About Easyaccessselfstorage

Easy Access Self Storage: Secure, Convenient Storage Solutions Across Manchester and Stockport

Easy Access Self Storageprovides secure, accessible personal and business storage solutions across the UK, with a focus on convenience and simplicity. Operating from multiple locations in Stockport, Trafford (Manchester), and Ashton Under Lyne, the company offers a customer-centric, family-run service tailored to both short-term and long-term storage needs.

Personal and Business Storage Options

Easy Access Self Storage offers a wide range of unit sizes to suit individual and commercial requirements. Personal storage options are ideal for students, vehicle and boat owners, and those needing extra space for belongings. Business storage services include secure archive storage, lockups, office space, retail units, trade counters, warehouse space, and workshop storage for e-commerce operations. Flexible terms and competitive pricing make these solutions suitable for businesses and private customers alike.

Multiple Locations for Greater Accessibility

The company operates from three main sites, each designed for easy access: a Stockport facility located just off Junction 25 of the M60, a Trafford site opposite The Trafford Centre in Manchester, and an Ashton Under Lyne location near Junction 23 of the M60 with nearby metrolink connections. This strategic placement ensures that customers across Greater Manchester, Cheshire, and surrounding areas can find a conveniently located self storage solution.

State-of-the-Art Security and Flexible Services

Security is a core focus, with 24-hour surveillance, keycode access, and secure, monitored units at all sites. In addition to standard storage, the company offers value-added services including a box shop for packaging supplies, commercial lease options for workshops and start-ups, and flexible pricing plans. Clients may also benefit from extras such as free WiFi, forklift access, mail and dispatch services, extended hours access, and a van move-in service.

Customer-Focused Policies and Support

Easy Access Self Storage emphasizes honesty, integrity, friendliness, politeness, and commitment in its service ethos. New customers can receive four weeks of free storage, and the company offers a price promise to beat comparable quotes by 10% for the first eight weeks. A dedicated team provides support from initial enquiry through to storage and retrieval, with online tools such as a size estimator and store locator available on the website. For inquiries or bookings, the company can be reached by phone or email.

Community Engagement and Continuous Improvement

The company maintains an active online presence through social channels including Facebook, Instagram, TikTok, LinkedIn, and X, and regularly updates its blog with practical storage advice and local information. Easy Access Self Storage positions itself as more than a storage provider, aiming to offer a reliable, transparent, and flexible service that meets diverse needs across personal, student, vehicle, business, and commercial sectors.