Everbank Reviews

I have spent 20 hours just trying to

I have spent 20 hours just trying to roll over a CD from a 5 year on to a 6 month I filled out their 5 pages of forms USP mailed them tried to load on their website they say they have no one that knows how to use their website They only give you 10 days after the CD expires to change It fell over Thanksgiving and I am leaving the country without internet service for 3 weeks Customer service nicest woman in the world but no help after 5 hours on the phone the bank does not seem to care about customers or their needs at all Terrible

Customer Service is USELESS

Customer Service is USELESS I had tried to contact Everbank tby phone over a 3 day period as well as by email to obtain information regarding a CD that I had purchased almost a year ago since I was uncertain regarding maturity To my dismay they NEVER contacted me and I was penalized by closing my CD prior to maturity I should have been more careful but my age 80 probably affected my abilit to comprehend the situation Please read reviews-had I read them -I probably would have saved money I believe one star for the review is too much

Wow multiple errors and no confidence

After going through the entire process of setting up an account the link to my current bank for funding returned multiple error messages and now no history of opening a new account Is this how moving money will work too How will I ever have confidence after this first experience

Revictimized

I have perfect credit Because I ve had my identity stolen by hackers there s a special status on my credit report that requires extra verification when I apply for a new account In practice some banks and credit cards handle this smoothly and others just reject my application outright I am very disappointed to learn that EverBank is one of the latter It makes me feel like a victim all over again

The worst financial institution you can use

I have been using what is now called EverBank for about 10 years when it was known as TIAA In its former incarnation I rarely had any problems The people involved in the transition to EverBank are clueless I have been locked out of my personal checking and business accounts for a week despite spending about four hours talking to the various incompetents there I also faxed a letter to the CEO and have heard nothing

Cancelled application

Cancelled my application for no reason Caused my credit score to drop If you search online you will see they also cancel accounts often for no reason This is why traditional banking is better than online Parts of their website also don t work If you go to opt of of them selling your information from third parties which other banks like Revolut don t do the button doesn t even work

I would NOT recommend EverBank

We are a small nonprofit whose employees are 100 remote We have had nothing but problems with our EverBank business debit cards They are constantly declining purchases and will not speak with our employees who have a card in their name We will be dropping EverBank as soon as we are able

Forget about this bank ain t nobody got time for this

I was in the process of opening an account and came across the notice that they will be removing the web safety guarantee from their information I called the customer service number and was told they are removing that but they have safety in place and I could decide whether or not to open an account and that was all they had to say Glad I got the heads up on the TERRIBLE CUSTOMER SERVICE ATTITUDE Evidently they are not looking to expand their customer base