Felixmobile Reviews

I tried to sign up - no customer service

I tried to sign up and there is an issue The only way to contact help is through a bot that gives you mulitple choice questions I can t even get through to a human It looked like a good deal but I guess I dodged a bullet not being able to sign up

International Roaming Does Not Work

International Roaming Does Not WorkInternational roaming left me stranded abroad with nearly a month of downtime Customer service was unable to provide any help so I ve now escalated the issue to the TIO

2 days ago I got 25 sim kit which I

2 days ago I got 25 sim kit which I paid 10 for then paid 20 for my monthly plan and tried to activate it but it has just been problem after problem and lie after lie to get know where and be treated like an animal this is a disgrace and I will not be going away not mention that I have recently lost everything and me and my dog are living in a car with no power

I hate them

I hate them You can t join without cr card Then they automatically charge you again I don t want to renew another month You try and ring no one Only option is to chat with a robot Multiple choice Not even what you want to write Hate them Avoid the headache Keep far from them

If I could leave -10 stars I would

If I could leave -10 stars I would Worst customer service or lack there of So frustrating The service did not work overseas And customer service is only via a chat bot from 8am - 7pm Sydney time So you have stay up to early hours European time to chat to anyone IF you actually get a human to chat to

Worst mobile provider ever

I have set up a plan for my dad who has had 2 strokes and is non verbal We where having trouble connecting the SIM card so went onto there chat page as there are no other ways of communicating with them After letting them know my situation they refused to help me in anyway until they spoke to my dad this is after informing them his is non verbal and had massive issues communicating I find them completely unhelpful and completely insensitive to our situation Only why I could get them to cancel our plan with them as I was sick of having to explain myself was to put a stop payment on the direct debits with our bank Would not recommend this company to anyone

Non-Existent Customer Support Abysmal Indoor Coverage with Felix Mobile

I m beyond frustrated with Felix Mobile Three weeks ago I reached out to them about their dismal indoor service hoping for a solution However since then it feels like they ve completely vanished Their support system is a complete joke Every time I attempt to call it s like hitting a brick wall always busy always unreachable And their in-app chat is no better Hours of waiting for a response only to receive basic questions and be left waiting again But what really infuriates me is the stark difference in coverage between Felix and my other provider With my dual SIM card Felix struggles to maintain even a single bar while my other provider consistently has nearly full bars It s a glaring discrepancy that showcases Felix s incompetence Enough is enough I ve been patient but I refuse to tolerate this neglect any longer If Felix Mobile doesn t address these issues promptly I won t hesitate to escalate the matter I ll be filing a payment dispute without hesitation

Please don t be fooled

Please don t be fooled Disgraceful business and Scam company Signed up and paid and then the app asked for my ID for an identity check I used a passprt as the app said it accepted passports it wouldn t accept it and kept saying not valid which isn t is after speaking to there so call customer service they gave me some rubbish story and wouldn t email me a refund confirmation and I had to fight through PayPal to get a refund