Simplemobile Reviews

Quite easily the worst cell company

Quite easily the worst cell company ever I ve worked with all major and some minor cell companies I ve never had a higher level of ignorance and difficulty than this one Will not only never use them but will actively discourage others

if i can give zero or negative stars

if i can give zero or negative stars i would THEY ARE THE WORST I HATE THEM WITH A PASSION For the past 4 months i ve been overpaying for my phone service i agreed to pay less than 100 each month and the past 4 months i ve been paying over 150 each time i call in they say that they don t see the transaction after my bank confirming they took the money shocker i paid MORE this morning just for my phone to still be off DONT WASTE YOUR MONEY ON THIS CRAP COMPANY Customer service is the absolute worst I m in the process of suing Simple Mobile They deserve to have what s coming to them

Simple Mobile is one of the worst cell

Simple Mobile is one of the worst cell phone companies ever If an agent can t help you they hang the phone up on you and when you hang the phone up on them they get upset and send you multiple sales text messages back-to-back I received 55 text messages yesterday To top it off most of them don t know how to do their job I sent a phone back that I bought from them because they said they would exchange it because I had a warrenty They even sent packaging for me to send the phone to them After calling them for about a month straight trying to get the replacement phone but they kept lying and saying it was shipped out I received more then 4 different shipping but no phone At the last moment they said they don t replace iPhones and then refused to give the phone back I sent them I had to contact the state Commissioner to get my phone back I m surprised they re still in business You would think them merging with Verizon would make them better NOT

Today I d receivd the worse customer service I ever had

Since they moved to Verizon I have been having trouble with my phone but I ve never been informed of that only after I called regarding issues They said they are offering free phones but they are out of phones at the moment I ve been calling today and I ve been online for hours with them and gotten nowhere I ve been disconnected so many times and every time I called back I had to repeat the story over and over again every time get different advice and opinions I am looking for a different carrier One of the issues I am having is that even though I am on the home wifi it throws me out and takes from the phone data meantime I am out of data I ve explained again and again and as a courtesy I asked for 1 GB for the next few days and they refused I can not describe how bad every conversation was I am trying to log in to my account but I can not log in It doesn t recognize my email nor my phone

They don t care about their customers

They don t care about their customers After years of paying for this service faithfully we fell on hard times Asked for a grace period or extension and the said no way Told them I m unhappy with their customer service and I will be switching companies and they said ok They don t even care if they lose customers Good riddance to this simple company

Complete waste of money

Purchased this in New York to work with a Samsung A13 Tried to remove the silver foil to reveal the pin but the first 3 numbers rubbed off completely Thought I would try to cycle through the 999 possible combinations to register the card but then their system wouldn t recognise the 2 IEMI numbers in my Samsung phone so completely wasted 30 Useless

Worst customer service ever

One star is too much for this company if there ws any less than a 0 i wouldnt hesitate to rate it - absolutely not recommended i dont understand how come they giving authorities to companies out of the us to ran business on the territory just to robe and scam clients Please save your money privacies and headache its not worth the couple you saving DO NOT do business with SIMPLE MOBILE

TALK ABOUT INCOMPETENT LYING

TALK ABOUT INCOMPETENT LYING UNHELPFUL CUSTOMER SERVICE REPRESENTATIVES ALL THREE WITHIN 1 HOUR ARIEL NICOLE MARIA I QUESTION THE LEGITIMACY OF SIMPLE MOBILE CELL PHONE SERVICE WHICH I PURCHASED ON DECEMBER 2 2023 FOR OVER 85 00 I ASK REP ARIEL HOW COULD I USED UP MY 1 2 GB 1 245 GB WITHIN 2 HOURS OF USAGE JUST AFTER ACTIVATING MY NEW CELL PHONE WITH SIM CARD I PURCHASED REP ARIEL STATED OH YOUR APPS ON YOUR PHONE WERE BEING UPDATED AND THAT HOW YOU USED UP THAT MUCH DATA I SAID WHAT THEN HE DISCONNECTED THE CALL AFTER I STATED AGAIN HOW COULD THAT HAPPEN WITHIN 2 HOURS OF USAGE ESPECIALLY WHEN I DIDN T TRY TO UPDATE MY OWN APPS I CALLED BACK AFTER REPRESENTATIVE ARIEL DISCONNECTED THE CALL THAT S WHEN REP NICOLE ANSWERED MY CALL NICOLE STARTED PLAYING GAMES AND LIED MULTIPLE TIMES SHE STATED SHE WOULD GIVE ME GB S FOR MY INCONVENIENCE SINCE ARIEL MIS- INFORMED ME REGARDING MY GB SUDDENLY SHE STATED WITHIN 15 MINUTES GOING BACK AND FORTH WITH HER REFUSING TO WALK ME THROUGH SETTINGS APP TO GET MY SPEED UP TO WHERE IT SHOULD BE INORDER TO OPEN A SIMPLE LINK OR GOOGLE SEARCH OR TO SEE MY EMAILS OR SEND EMAILS WITHOUT MY PHONE FREEZING NICOLE RESPONSE WAS SHE S SORRY BUT SHE CAN ONLY SEND ME THE INSTRUCTIONS BY TEXT FOR ME TO FOLLOW MYSELF THEN SHE STATED SINCE I DON T HAVE ANOTHER CELL PHONE SO SHE CAN T WALK ME THROUGH B T W SOMEONE MUST TRAIN REPRESENTATIVES HOW TO RETRIEVE IMEI ICCID MEID NUMBER ETC ETC THEN MARIA CONTINUED TO THE FIASCO WITH THE VOLUME THEN I HUNG UP AFTER ALMOST 20 MINUTES WITH HER THEN SUDDENLY PHONE STARTED WORKING FOR NOW UNTIL LATER AGAIN I WOULDN T REFER ANYONE TO SIMPLE MOBILE EVER WITH GOOD REASON ALSO THE PHONE SPEED IS THE WORST WITHIN THE 3 DAYS OF USAGE THERE S A GOOD REASON THE OTHER REVIEWS ARE AWFUL ON HERE

The service is the worst I ve encountered

The service is so bad they keep kicking me off from trying to leave this review They owe me multiple free months of service They throttle you phone so bad it is slower with service and WiFi rather than just WiFi alone it is beyond pathetic There customer service will blame you as the issue when they do nothing to fix anything wish I could give negative 5 stars