Femmeluxe Reviews

Women's Clothing & Fashion Shopping, Shop Ladies Fashion Online | Femme Luxe UK...

femmeluxe.co.uk
3.55
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.55 out of 5 by 137 Happy Customers

42.3%
14.6%
13.9%
14.6%
14.6%
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AI Review Summary Based on 137 reviews

Customers report consistently excellent customer service, with responsive and helpful support resolving issues quickly. Many reviews highlight fast delivery and good product quality. Conversely, a recurring theme is extremely slow or non-existent refunds, with numerous customers stating they never received refunds despite returning items. The website and returns policy are also criticized as being unclear and difficult to use.

What customers love
  • Great customer service
  • Fast delivery
  • Good product quality
  • Helpful support
Common concerns
  • Slow refund processing
  • Poor refund policy
  • Unclear website
  • Missing orders

Last updated 5 days ago

A

Dress had makeup on it and super long refund wait

So after a delay in my order being sent for some reason it didn t dispatch I had to contact Lisa in customer services to chase and after initially being disappointed I have to say Lisa response time and can do attitude did restore my faith She went over and above to make sure I received my parcel and I have to say I am very please with my items and cannot wait to wear them Thank you x
E

I ordered a couple of dresses from

My first ever order with femme lux disappointed that one of the dresses came with a makeup mark on the front so obviously it has been tried on before I kept it rather then having to reorder so hoping it washes out Also waiting for a refund up to 28 days is an extremely long wait in comparison to other clothing companies
L

Returns

I ordered a couple of dresses from Femme Luxe I would say the sizing is very generous as I m usually a 10 12 and in one dress I had to return and swap for a size 6 I am definitely not a size 6 Although both dresses are great quality I had to wait around 5 weeks for my refund Apart from this a good site - will be using again
K

Sorted order at last

I ve ordered from here multiple times the clothes are great but I ve recently had to return my item returned on next day delivery on the 10th of November and am still waiting to be refunded I just feels the returns time frame is ridiculously long
C

Bought a dress it was on sale and used

Got my order previous emails weren t delivered to me did actually send quickly however I didn t know as I didn t get emails nor was I at my home address my fault the correspondence isn t the best however at least it s sorted ty
C

I ordered a few dresses and received

Bought a dress it was on sale and used a code so got a very good deal it came next day which is great Loved the dress it looked really nice but there was a tear on the seam down the side So I emailed them to ask if I can return it and get another urgently as I don t think I should have to pay the 2 99 postage as the item was faulty but never heard anything back from them so now I will have to stitch it up myself Shame
B

Ordered a few different things sizes

I ordered a few dresses and received them the next day before noon which was great The dresses were lovely but I d ordered the wrong size so sent them back Customer service has been good and I have had replies almost instantly when I had emailed However I didnt realise that the returns process would take so long 28 days is a long time to have to wait for a refund This is the only complaint I have to be honest Everything else was brilliant
A

Quick response

Ordered a few different things sizes all came really quick and good customer service I spoke to Lucy I kept one of the dresses which I love However not sure if I would shop here again as their return policy is 28 days They ve had my returned items for over a week and I haven t been contacted to state that they have received them etc I know Boohoo has a similar policy but I always get refunded within a week Reading other reviews it s a bit worrying but will wait it out and contact bank if need to My reply Thank you I did check the tracking as stated before You ve had the items for a couple of weeks now Thanks
J

No one is responding to me my order is

I spoke with Amy who was quick at responding and was able to send me a link to track my order I m abit disappointed though that I never received a confirmation email for something I ordered 3 days ago
A

Don t bother with next day delivery

Check your junk mail I thought I was being ignored and it was very stressful however the whole time I had multiple people from the company trying to contact me back Hermes have still got my parcel I m hoping that femme luxe will be able to retrieve it for me in time for Christmas But they have dealt with me super fast and I know this was not their fault at all It is literally hermes however the customer aren t able to contact them ourselves And thank you for replacing an item that was initially refunded Hope to hear from you soon

About Femmeluxe

Shop the hottest trends in women’s fashion fresh off your Insta feed. With hundreds of influencer inspired items, we’re here to help you secure the spotlight no matter where you’re headed.

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