Femmeluxe Reviews

Women's Clothing & Fashion Shopping, Shop Ladies Fashion Online | Femme Luxe UK...

femmeluxe.co.uk
3.55
137 reviews
Great Rating
Based on 137 user experiences

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Rated 3.55 out of 5 by 137 Happy Customers

42.3%
14.6%
13.9%
14.6%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 137 reviews

Customers report consistently excellent customer service, with responsive and helpful support resolving issues quickly. Many reviews highlight fast delivery and good product quality. Conversely, a recurring theme is extremely slow or non-existent refunds, with numerous customers stating they never received refunds despite returning items. The website and returns policy are also criticized as being unclear and difficult to use.

What customers love
  • Great customer service
  • Fast delivery
  • Good product quality
  • Helpful support
Common concerns
  • Slow refund processing
  • Poor refund policy
  • Unclear website
  • Missing orders

Last updated 2 months ago

A

Great customer service

i have been waiting over a month for my refund but finally got through to customer services and with the kind help of Tabitha she helped me track my order as well as the problems with the refund process and they will communicate with customers once it has been fixed
E

Customer service was exceptional

My daughter returned some items and after 30 days still hadn t had her refund After no response to our portal query I emailed customer services directly Tabitha responded to my email and resolved the problem very quickly Her customer service was brilliant and she kept me updated throughout Thank you Tabitha
H

Amazing fab fab fab

Customer service was exceptional After querying a refund Faye got back to me with a quick response sorted it all out with no hassle at all Great customer service care would definitely shop website again
T

Customer service is of high standards

Love this place clothes are just amazing xx100 recommend very helpful customer service had an issue with my return taking ages to show but the response was very quick and they delt with it as quick as they could x couldnt thank Hannah and Amy for helping me through this prosess x thank you both you are amazing
O

Midi dress next day delivery

Customer service is of high standards I had an small issue with how to return some items nothing bad quality just unfortunately didn t fit I spoke with customer service via email Lisa sorted out this issue promptly with no problems I would definitely recommend Femme Luxe to anyone
D

Lisa was so helpful

Ordered a dress it looks stunning Great quality Amazed at the delivery I ordered at 10 30pm with next day delivery before 12pm and it came at 3pm the next day Amazing delivery after reading reviews was worried it would not come next day but it did
E

Always helpful and amazing

Lisa was so helpful Fast customer service defo recommend
L

Extremely efficient customer service

Always helpful and amazing Love this brand
A

Very good customer service when I had

Extremely efficient customer service team sorting an issue i had with a lost parcel
S

great customer service when i had a

Very good customer service when I had an issue with my order satisfactory outcome

About Femmeluxe

Shop the hottest trends in women’s fashion fresh off your Insta feed. With hundreds of influencer inspired items, we’re here to help you secure the spotlight no matter where you’re headed.

United States

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