Based on authentic user experiences
John McMahon
6731 reviews
N/A
11 months ago
Excellent service Soooo happy
Really good service from start to finish from the representatives and engineers from Fibrenest I ve always found to Internet speed fast enough but quite patchy So I decided to phone them and ask lf l could install my own router I ve been a customer since we moved in 4years and to be serious it s the only choice l have regarding ISP S luckily the service is good Anyway I digress the router has always been rubbish so l wanted to install my own don t mind paying for a good one neither Jonathan the tech guy advised me that Fibrenest are in the process of renewing the old ones and offered me a replacement straight away assuring me the new one is much better Well l phoned on the Thursday the engineer was here on the Monday Silviu fitted the new router and explained how good it was he uses them and he s a Virgin Media customer I couldn t be happier with the service the hardware and the accompanying app The only slight downside is the lack of ports on the new router advised by Silviu to buy a gigabit hub which I did from argos 17 99 well happy and sorted Don t think I m gonna be purchasing a router now Thank you so much for the service and great advice As I said before l haven t got a choice who I can have my Internet service from I m thankful that it s the best I ve had
Paul Woodroof
6731 reviews
N/A
11 months ago
First class customer service
First class customer service is rare these days Fibrenest gave me that when I moved to my new home and I m delighted they are my supplier
Pierre Needham
6731 reviews
N/A
11 months ago
Moved into a property with Fibrenest
Moved into a property with Fibrenest as there was a router present got it up and running within 30 minutes of moving in all via the website Brilliant
Westie
6731 reviews
N/A
11 months ago
Excellent customer service
I am a new customer had to call customer service 3 times Every interaction was professional caring very helpful The WiFi is the fastest I ve ever experienced far better than BT who I ve been with for years Highly recommend Fibrenest
Garry
6731 reviews
N/A
11 months ago
What a great team what a great company
What a great team what a great company and so efficient and knowledgeable and other broadband companies could learn from Fibrenest Naomi I had this time was amazing and she remembered me the next day regarding my issue so what a personal service here not a number
Graham Phillips
6731 reviews
N/A
11 months ago
Had issues with the Internet dropping
Had issues with the Internet dropping out and slow Called FibreNest on Friday to explain my issues and they scheduled an engineer to attend on the Monday Received a call on Monday morning from the engineers Dave and Will who attended within the hour They explained the problem then set up a new router and helped me download the App Great service from start to finish Dave and Will are a credit to the company
Jacky Buchan
6731 reviews
N/A
11 months ago
Excellent service
Even though we called customer support close to end of day Clayton was totally professional in his dealings with us He took time to understand the issue and advised what he was going to do to resolve the issue He kept us informed fully throughout and ensured the resolution had fixed our issue before ending the call
Mrs lenahan
6731 reviews
N/A
11 months ago
A great service from Fibrenest
Moved into a new Persimmon home - on phoning Fibrenest I got an appointment for the very next day also on phoning got through immediately I got a super engineer Josh who had trouble getting us connected with the equipment He was so patient stayed the whole time until we were up and running explaining everything The WiFi speed is excellent - so far so good - a great service Moving house is so stressful but not dealing with Fibrenest
Connor
6731 reviews
N/A
11 months ago
I paid for the 500mbps package and it
I paid for the 500mbps package and it certainly delivered Flawless service with no issues ever Sadly I am moving house and unable to continue the service Customer service Esther was super friendly dealing my case with no added sales speech and just understanding The little things matter Sad to go but highly recommend
Aileen
6731 reviews
N/A
11 months ago
Good customer service
A very pleasant young man called Luke Rapley visited my home today to assist with Internet connection issues The problem took bit of solving however he remained determined to ensure the issue was resolved Well done Luke a very thorough approach a good ambassador for the company He was also supported by Rebecca in customer support who provided all the necessary code changes etc Well done Rebecca also a job well done thank you
