Fishkeeper Reviews

Attention Required Cloudflare

fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

A

Gosforth Newcastle upon Tyne - Excellent

I bought my tank and most of my kit from their online store Everything arrived on time and as ordered I was kept updated throughout Since then I ve visited their Gosforth store in Newcastle upon Tyne three times Each time I ve received fantastic service Their staff are very knowledgeable and helpful
P

I was looking to buy a few fish for my

I was looking to buy a few fish for my 29L fish tank today I was served by Oliver who gave me some invaluable advice guidance and came away happily with 2 Gourami s for my tank Thank You Oliver your excellent knowledge and great customer service ensured that I left a very satisfied customer
D

Brighton Marina

Brighton Marina Went into the shop today and I was greeted by some very friendly staff members The young man who helped us with our purchases was Luke he was very helpful and knowledgable We will be returning in the future
P

Returned a pond pump

Returned a pond pump that had stopped working and we thought that it was faulty Handed it to Samuel who diagnosed the fault straight away Went for lunch and when we returned it was working normally Next time we ll read the maintenance instructions thoroughly The staff there could not have been more helpful and were extremely pleasant Full marks
A

Helpful and healthy fish

Popped into Maidenhead Carnon downs after long time 10 years not keeping fishVery helpful approachable staff explained everything thoroughly with fishes best interest in mind Very passionate and Good selection of tropical fish and shrimp Left with a 30 liter starter kit and will be back to get fish
G

Awww went to radyr aquatics by pughs on

Awww went to radyr aquatics by pughs on the weekend had great service by the cheerful Scott so helpful and full of knowledge I walked out happy with my new fish for my daughters new pond with Scott s help I got the right type of fish full of personality thank you thank you xxxx

About Fishkeeper

Attention Required Cloudflare

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

Related Companies

View All
1
Aqva
3.50 (132) · aqva.co.uk
2
Fischsolutions
0.00 (0) · fischsolutions.com
3
Aquariumwhisperer
0.00 (0) · aquariumwhisperer.com
4
Fishspy
0.00 (0) · fishspy.com
5
Zupreem
0.00 (0) · zupreem.com
6
Fiskeshopen
0.00 (0) · fiskeshopen.com
7
Unscriptedaquarium
0.00 (0) · unscriptedaquarium.com
8
Piscineo
0.00 (0) · piscineo.com
Looking for Fishkeeper alternatives? We've ranked 8+ similar companies by reviews.
View All Alternatives

About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.