Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

C

Yarnton - Maidenhead Aquatics

After having a rubbish experience with a well known pet store we thought we d try this fish centre with Yarnton nurseries A very helpful and knowledgeable man called Jason went out of his way to explain different types of fish and which would work best with our size tank I left with a beta two loach and two snails and will be going back for some tetras once these have settled in Very well stocked centre and very helpful staff
L

Great service as usual

Visited yesterday to drop off more Platy fry that I bred at home and to buy some needful things and a new Amano shrimp As always the staff are friendly helpful and knowledgeable Advice is always readily available So good to have a store that actually knows about its products thank you again
W

Visited Maidenhead aquatics at Dobbies

Visited Maidenhead aquatics at Dobbies Barlbrough today and must say Daniel was a super star could not do enough to help us chose our fish from the outside ponds even offered to help us take them to our car we have been before and must say Daniel always shines through with customer focused service Thank You
D

Ashford store

I have visited the Ashford store regularly over the past few years and i cannot praise them enough Sam and the team are super helpful my favourite shop by far Ramsgate M A is a close second Both great shops
G

Neil at Fishkeeper Stirling provided

Neil at Fishkeeper Stirling provided excellent well considered advice on dealing with a major green water problem After Barley straw various greenaways all which improved nowt the advice to introduce separate UV clarifier at 18w has worked wonders after 1 week 5 star employee
J

This place is great 10 10

This place is great I ve been a regular customer for over three years now Amazing service knowledge and such great support when I ve head aquarium emergencies like NO2 spikes fungal infections etc One of my favourite things about this shop is how they look after my two young boys 3 6 which makes them always go on at me to go to visit the fish shop which in turn gives me a great excuse to go more often and spend more money All the staff at some point have gone out their way to go above and beyond Also id like to mention the latest improvements to the shop look amazing
D

Bought a new tank and pump kit

Bought a new tank and pump kit had a problem with the pump filter unit but when I went back to the King s Lynn branch Jamie and holly was both fantastic and sorted the problems straight away I received fantastic service and they all are very friendly I highly recommend them for anyone buying a new tank and kitMany thanks bothWill
P

Great shop and staff

Great shop Joe and Barry are very helpful and knowledgeable never feel rushed
A

Incredible service truly grateful

I just wanted to take the time to let you know how much I truly appreciate the staff that were in the gillingham store on 22 06 2024 in the morning We went in with an issue we had setting up the tank and the staff member I believe his name was Ashley would not stop until we had a solution to our problem I felt useless setting the tank up so went into the store for help He worked through the issue we had with a pump and treated us like we were no trouble at all absolutely above and beyond service from him and his colleague a younger boy with brown hair I left the store feeling so much more confident and that feeling will be remembered I would love it if this message could be passed on to their management at the store to let them know what a credit to the company they are
G

Helpful and knowledgeable staff

I found all the staff to be helpful and knowledgable Great selection too

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.