Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

M

Rude staff member booo

Went to the Somerford branch and was rudely dismissed by a female member of staff that thought the sun shone from that area we do not mention here on trustpilot I won t go back there ever ever ever again The reason I have two stars is I went to their Wimborne branch where the staff were helpful and professional who should get a minimum of four the shop is a bit tatty not the staffs fault and I would use them again
C

I m experienced in keeping tropical

I m experienced in keeping tropical fish and have been looking after them for many years I thought Guppy Fish would be enjoyable to have again and purchase from the Wellington store The first five lasted about a month although showed problems soon after purchase Firstly I blamed myself and thought it was the water quality not at the correct balance tried every trick in the book but sadly they were in such a state I had no choice but to euthanize them humanely with clove oil Purchased We ton store the same again changed everything in the tank and started fresh at a considerable cost This time after a couple of months all the Guppies one by one did the same Thought I was doing something very wrong but could not figure out what was going on Ok try again and this time purchase form the Aquarium store very close to Ottery St Mary Devon Bingo finally the fish are doing very well and my insanity is restored Some time passed purchased another three fish from the Wellington store History repeated itself but thankfully did not infect my other fish I would strongly advise you not to buy Guppies from the Wellington store It can be very heartbreaking and expensive for new people trying their hand at tropical fish and Guppies are usually the first fish to go for
T

bee a customer since they opened and

been a customer of SHEFFIELD branch since they opened and have spent quite abit on fish and plants over this time This occasion i went for substrate gravel soil and few plants etc there were few tubs of salvinia bt noticed most of the pot was brown dead but still salvageable i thought so i asked if i bought these 2 any chance of a bit cheaper He said no thats how they come so against my better knowledge bought them anyway and on way home gt some from pets at home jst to be safe which were perfect by the way 70 of both tubs were dead and seeing pets at home NO THEY DONT COME LIKE THAT they are at least a green nt mulch so very dissapointed in Maidenhead Aquatics since then all have died they were past point of no return others are thriving so lesson learnt dnt assume they know anything or care enough and go with your better judgement otherwise stick to items not alive and then the only thing to dissapoint you is their Extremly High Pricing on a vast ammount of items
B

Have visitedany times and bought a few

Have visitedany times and bought a few things from them They are not the cheapest but it s the only real lfs around I purchased 10 green neon tetra from there Wenvoe store and 4 have died within a week I ve noticed a few have fungus on them so trying to treat them All the other fish I have in the same tank have been fine for months untill I added these new ones from maidenhead Wenvoe and since have lost 1 of my rasboras aswell My water paremeters are all spot on aswell as the temps No cover bag was given or offered when I purchased them either so had to carry them out under my jumper Staff don t ask what type of tank you have or what other fish you have them going in with they just don t seem to care at all I won t be going back there I ll buy my fish from pets at home as I ve had no issues with fish from there and there cheaper
D

not terrible

good layed out shop first purchase of fish today they all look healthy and the staff at polhil seem knowledgable and very polite helpful litle dispointed as took a couple of very healthy big fish a salvini cichlid and a jack dempsey but didnt get offered a swap or even a discount my own fault as should have asked first and they were already put in they big tank or would have got the salvini back as not a common fish and in very good condition but my other aquatic shop didnt have space at time never brought a cichlid back and not got credit wont be doing that again as i like to grow them out to a good size and return if they get a bit to much of a bully As you should know no 2 are the same nature so if I have a fish that is stressing my others out I will sell them on normally to breeders or local fish shops for credit I ve been keeping and breeding them over the years 30 plus so yah lying it your advise but I don t get fish I can keep on current tanks These two were causing mayhem hench me getting rid of them but my local shops hasn t got room for a couple of weeks and local breeder wasn t interested in the JD and I only had a male salvini cheers
D

Popped in today for a few bits

Popped in today for a few bits Have recently moved to the area so only second time been in A nice selection of fish and all looked well tended although there were a couple of dead Sterbai corydoras in tank Shop was busy so I don t suppose anyone had noticed However what really disappointed me was hearing a member of staff recommend to who was obviously a very novice fish keeper to do a fish in cycle Really And with a Betta too And do you really think a Molly would be a good tank mate No I wasnt clear what size tank the gentleman had who appeared to be buying for a child Im not sure the staff did either These are living creatures they deserve better It is not hard to cycle a tank without using fish and far less upsetting than seeing stressed fish dying due to ammonia poisoning
P

Not sure they care about service

Well not far from appalling First I was sold a pump either damaged or not suitable for purpose Emailed to ask advice and frankly they weren t serious about helping me
A

Water Lilly 3-Bulb 3L

I purchased among other plants a 3 Bulb Water Lilly 3L in May 2024 Only one Lilly grew Taking advice from the Maidenhead Aquatic store I monitored it This spring only one has grown I took it back to be told they would not change refund or credit so I e-mailed head office to be told the same I am now 32 out of pocket I would have been quite happy to receive a partial refund as one had grown I have used Maidenhead Aquatics many times over the years so I am very disappointed
G

Popped into the Crawley store to get some tropical fish and changed my mind

Popped into the Crawley store to get some tropical fish but didn t stay long I thought my tank was overdue a clean but the sight of the tanks there and the poor fish was shocking I asked the staff if they were going to remove the dead fish and he jumped up and said yes of course Surely this would be a priority as a number of tanks had dead fish in but one tank over half the fish were dead see the picture
T

Desperately Need More Staff

Osterley branch - the poor sales guy was all on his own in such big and busy store and having to deal with people complaining about waiting so long while he was getting fish for us we really felt for him He did however remain calm and was very helpful and knowledgeable about all the fish we enquired about a credit to the store and the reason we gave 3

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.