Fishkeeper Reviews

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fishkeeper.co.uk
3.60
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.60 out of 5 by 126 Happy Customers

46.8%
11.9%
10.3%
15.9%
15.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers consistently praise the knowledge, helpfulness, and professionalism of staff across multiple Fishkeeper branches, with many highlighting specific employees who provide expert advice and go above and beyond. The majority of reviews report excellent service, fast delivery, and good product quality. However, a significant number of customers report issues with pricing, value for money, and in some cases, dead or diseased fish and poor customer service at specific locations. There are also recurring complaints about online order issues and misleading delivery promises.

What customers love
  • Expert knowledge
  • Good product range
Common concerns
  • High prices
  • Dead fish
  • Online issues

Last updated 3 weeks ago

S

Really helpful staff at the FairOak

Really helpful staff at the FairOak branch - got us up and running with a garden pond and prices not more than buying online because they operate online too
C

Grosvenor garden centre Chester

Grosvenor garden centre ChesterExcellent service excellent advice had everything I needed Busy on weekends Don t know how the staff stay so positive and welcoming - amazing Visited a few times in the weekdays and it s a far calmer experience but whether weekend or weekday the staff are helpful and positive with friendly knowledgeable vibe
T

10 10

I have kept fish for many years The Huntingdon store was very impressive Clean tanks healthy stock and friendly staff Wheelchair accessible Highly recommend
S

Visited the chesterfield branch

Visited the chesterfield branch staff were very knowledgeable helpful and friendly keep up the good work guys
T

Excellent Service

Recently I have sought advice for problems I was having with my pond The advice given has been invaluable Ben the assistant in the Windlesham shop has been excellent How refreshing to get someone who is enthusiastic and helpful He really knows his stuff and was only to pleased to give me lots of information I will be very keen to purchase my new fish and pond products from this store
C

Great

Came into get a new pump but was advised how to fix it instead Great that they provide excellent customer service and they are not just after your money Fantastic customer service from Kay and Jon
D

Great store

Woodbridge is my local shop and can t fault them one bit They are all so knowledgeable helpful and friendly Nothing is too much trouble and will go out of their way to help or advise you in anyway Keep up the good work woodbridge
P

I visited this shop today inside dobbis

I visited this shop today inside dobbis garden centre in Stockton and was very impressed with the customer service was spot on couldn t of been happier they were so friendly and very helpful
A

5 Customer Service Experience

I am writing this review on the Newham Court Shopping Centre Maidenhead Aquatics I came here to personally acknowledge the absolutely fantastic service I received from your colleague Freya in your store over the weekend I have never met such a passionate knowledgeable customer sales advisor ever Freya was so helpful and patient she made my experience in your store 10 10 I really hope that she is personally recognised by the store manager for her superb customer service She is truly a credit to your store
G

Availability of product reduced stress

was able to find the holiday food for my goldfish quite easily

About Fishkeeper

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Frequently Asked Questions

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. It is part of the UK's leading aquatics retail network, offering a comprehensive range of products for freshwater, pond, and marine environments for both hobbyists and professionals.

Fishkeeper's main product categories are Aquarium Products, Pond Products, and Marine Products. These are supported by additional sections for Fish Care and Gifts.

Fishkeeper offers a price match service, allowing customers to request a match or beat a competitor's advertised price for the same product. Details can be found in the Delivery and Returns section or by contacting Customer Services.

Fishkeeper offers flexible payment options through partnerships with financial providers. Klarna is available at checkout, allowing customers to spread the cost of their purchases.

Click and Collect is a service that allows customers to place an order online and pick it up from a local Maidenhead Aquatics store. Options and locations are available during the checkout process or via Customer Services.

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About Fishkeeper

Fishkeeper.co.uk is an online aquatics retailer operating under the Maidenhead Aquatics brand. The website presents itself as part of the UK's leading aquatics retail network, backed by a legacy of experience in the industry. The platform is designed to serve both hobbyists and professionals, providing a comprehensive range of products for freshwater, pond, and marine environments. Users can create accounts to manage their preferences and utilize features such as price match services.

The core of the Fishkeeper offering is categorized into three main aquatic sectors.Aquarium Productscover the essentials for setting up and maintaining home fish tanks.Pond Productsare dedicated to garden water features and the ecosystem within them.Marine Productscater to the specific needs of saltwater aquariums. Supporting these categories are sections dedicated toFish CareandGifts, ensuring visitors can find everything from essential maintenance supplies to decorative items.

Navigation through the site is supported by a robust footer containing useful links. Visitors can access theBlogfor industry insights, review the detailedFAQs, and consultProduct Manuals. The platform also provides clear information regardingDelivery and Returns, alongside details concerningGift Cards. For those seeking immediate assistance, options forClick and Collectand contactingCustomer Servicesare readily available.

Fishkeeper emphasizes flexibility in purchasing through partnerships with financial providers. The platform highlights that Klarna is available at checkout, allowing for flexible payment options. The company also encourages engagement through theirRecycling Electrical Goodsprogram, demonstrating a commitment to environmental responsibility within the aquatics sector. The site is secured with standard privacy measures, including an online privacy policy and cookie policy to govern user data.