Free Reviews

Scandalous

If you want to lose you time chose FREE I had en appointment confirmed today h 11 - 13 for installation of new box internet Nobody come Nobody contacted me for tel for this I called service clients Free to ask why nobody comes for appointment today- thay response we don t know why No way to contact technicien no way to know why an appointment today was not respected It s scandalous A vite

Complete scammers

Complete useless and scammers We contracted our Internet services 2 weeks ago They told us it would take 24 to 48 hours for a technician to make an appointment and install the router 2 weeks later 9 complaints to Free whatsapp bots for nothing completely ignoring us Avoid using this

Free and Freebox is EMBARRASSINGLY

Free and Freebox is EMBARRASSINGLY terrible What an awful internet and tv service - feels 20 years old Slow wonky bad ui doesn t connect to newer devices just a really really awful service Makes you think France is a developing country - shame

Horrible mobile connection many spam calls bad customer service

Horrible mobile connection Lyon virtually inexistent internet anywhere outside of the city I subscribed 3 days ago with a new number and I ve already received 10 phishing and spam calls Tried to cancel my subscription they don t speak English Tried in French the call was interrupted right when we started talking and they left me hanging for 10 minutes with no sound from them And the only other option to cancel is by physical mail For a telecommunications company How backwards and kafkaesque is this

The worst never do anything with them

The worst never do anything with them Bad reception on the phone bad customer service they will not help at all and even the worst service i ever seeni got a freebox pop for my internet and it broke down after a month and a half after that i asked for help they sent me a new power cable that was not compatible with the box i have after waiting for 4 days min and then they told me we got this and said we will send you another after 4 days wow what a help so this is almost 2 weeks i lost on the use of Wi-Fi

Worst Customer expierence EVER

If you are not local cityzen do not even try to take phone number from free fr We came to France for month we take the number and i didnt receive invoice by email- but in abonent zone in website My phone number was blocked and i didnt received incoming messages so i was unable to log into my account because of two step verification NO English support by phone My bill was from 19 99 to 29 99 next 4 months i didnt used phone There are NO option to cancel you phone number by website only by call but nobody speaks english NOBODY helps by email WORST Customer Service EVER

No internet but Aucune date proche proposer

After 3 days of contacting support in vain for a disfunction which requires their passing at home no internet - they claim themselves that an intervention at home will be necessary to fix that we receive this message and I think it says enough Bienvenue sur l assistance en ligne Aucune date proche proposer vous serez notifi d s l ouverture d une disponibilit Le cas ch ant nous vous contacterons And no possibility to have contact with a real human about this Only bots turning in circles

Don t leave Free- Just never get them at the first place

I moved out of France for the past 8 months and stopped my Free box and cell line when I left Well little to say that Free makes it very painful and still an unfinished process still now- no matter how many letters calls and sending back the equipment- I am forced to block recurrent payments from my bank now- The only interpretation I have is that Free business model is to make customers experience a living hell when they leave- Avoid at all cost