Grandinroad Reviews

Do not buy from this company

Do not buy from this company Bought the most God awful Christmas trees there Did not even take out of the box you can tell the quality just by opening box Not sure where they get their product but the worst part is buying the 3 trees for 143 88 and since it was a holiday piece they gave me a gift card of 64 22 since they could not refund the amount to my credit card At least they could of refunded me on a gift card the full amount as the customer service rep told me when I called I lost 79 16 to this company Not happy

I received the wrought iron Santa in a

I received the wrought iron Santa in a sleigh With three spotlights on it you can t even tell what it is Extremely disappointed product is cheap and will never buy again

Order Vs Customer Services

Unfortunately there is not a store close to me so I called and asked about ordering and if the item isn t to my standards would I be able to return and the answer was absolutely so I placed the order got it quickly and of course it was not something we wanted to keep which is where the problem starts Sure they absolutely said they would issue me a refund once they got the product back That was the problem after 4 phone calls and a month NOTHING yet so I finally had to call my credit card company because if they don t pick it up they don t have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don t bother buying anything from them unless you want to keep it LOL

Do not order furniture from Grandin

Do not order furniture from Grandin Road unless you want to wait 5 months to receive it and deal with a business that does not communicate issues or cancellations to its customers They cancelled my order without notifying me When I called customer service I was told that my original order placed in July had been cancelled and that my replacement order would now be delayed until November 30 at the earliest

I wish I could do a minus star

I wish I could do a minus star This company is the biggest ripoff for Halloween decorations The animated skeletons are ridiculous in price and they only last for about 6 months I ordered three sets of animated skeletons and when I took the Dueling Banjos out of the box and plugged them up they would do anything The only thing was whe one tried to moved its head it made a terrible sound I realize they were bought 10 years ago but the only time I used them was at Halloween which was approximately 6 months for the 10 years There was about 4 years they stayed packed up because of family sickness and the Covid quarantine When I contacted them I thought they may have some kind of explanation and maybe give me a discount if I bought another set No after I explained what a short period of time I used them I never heard another word from them I retired after working 49 years at the same location so I am not looking for something for nothing just wanting them to be fair I will never place another order with them because they have sorry customer service The only thing companies think about today is money and greed I will just suck up my loss and buy elsewhere

Rude and incompetent

Rude and incompetent Bought a sofa from Grandinroad and paid for white glove service as we are in our 70 s and the sofa is 84 inches and heavy leather White glove means they set the sofa up Well they left it on it s side and would not screw in the 6 legs and turn it over Grandinroad has lodged a complaint with J B Hunt and are paying us to have someone come out and turn the sofa upright as J B Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it If possible avoid this company We will never purchase from Grandinroad again because this is who they use

Offer me one time 20 off site wide

Offer me one time 20 off site wide online Go to purchase 2 items excluded from my special discount Talk abt bait switch Shame on you and your fake offers

never again

I ordered a leather topped coffee table on Aug11th that was scheduled to arrive Aug 16th Kept checking tracking every day but it never updated Called customer service when it was about 2 weeks overdue and was told they had no idea where it was but would get back to me They never did Called customer service again and she kept telling me to call back in a few days because she could not help me Called again and was told it was lost and they would refund me I expected them to say they would re-order it and put a rush on but by this time I wanted nothing more to do with them and took the refund Very disappointed in them and would never shop there again

If I could leave zero stars I would

If I could leave zero stars I would do that This is the worst experience I have ever had shopping with any company I originally placed an order early October never received confirmation of that order I had to call multiple times to see what was going on They then told me my order was canceled because I no longer have the color I chose in stock I switched the color to the next available color everything was fine It was in stock so they let me purchase it I had to call back because I still did not receive any purchase order or confirmation They told me that they sent it but I never received it I asked them to send it again they told me that my order was in stock and set to ship November 13 Had to call November 15 because I still hadn t received a receipt or a purchase order or anything about shipping called to let them know that my card was never charged They told me that it was canceled because they don t have it in stock How is it 2023 and you were selling items that you don t have in your warehouse or in your store As a person who designs and remodels hotels and this was my go to store I will NEVER shop here again