Geberit Reviews

Do not go near then if you like your

Do not go near then if you like your money in your pocket toilets are doo doo

I bought a Geberit concealed cistern

I bought a Geberit concealed cistern and white flush plate online Beware the flush plate is a separate purchase which is insanely expensive 60- 70 for what is basically a cheap bit of plastic I feel that I have been conned

This is in accordance with complaint

This is in accordance with complaint no G24020007818I have registered the complaint yesterday morning regarding the leakage issues which is not at all a problem that takes 2 days and still not solved I have been calling again and again mentioning that it is urgent as we also have a pressure pump attached to the main pipe which was constantly running due to the leakage issues and this created a high probability of fault in it as well But all I got in reply was a set script from every executive that they have marked it as an emergency and someone will visit shortly No one has came till now and the pressure pump has also gone off surprisingly this happened today afternoon and the person from the pressure pump company was at my home in evening The leakage issues not getting solved due to your inefficiency has added a 10 000 Rs additional expenditure of mine on pressure pump Please don t sell your products if you can t provide after sales services

Had 2 Geberit cisterns fitted 4 years

Had 2 Geberit cisterns fitted 4 years ago Have to dis assemble them at least every year to clear a problem with a seal or an inlet valve The company say this is a simple process but it involves completely removing the workings to access the seal which can be compromised by a small piece of grit in the water supply - and it all takes at least 2 hours for a layman We have a soft water machine but in a hard water area with no softener it must be much worse The cisterns cost 700 each plus installation The UK operation are helpful but there is a basic problem with the product They need a re engineer on the valve and seal I ve used normal cisterns for 70 years and never had these maintenance problems Have subsequently found that some of the problem is that my cistern is tank fed and the tank is old and may contain contaminants that gum up the Geberit Have to disassemble and clean out regularly but the spare parts are reasonable the after sales staff helpful and the cistern itself is efficient - so apologies to geberit

Enclosed cistern unit developed a leak

Enclosed cistern unit developed a leak and had to be replaced The bathroom fitters contacted the the company for a replacement as it was our only toilet Geberit said to send in claim once all the work had been completed When the claim was submitted along with video footage of the cistern they have categorically refused to honour this as no claim reference number can be provided The bathroom fitters said this was an phone conversation and the replacement unit was needed ASAP

Dreadful

Dreadful Flush doesn t work original installer went silent when reported fault other plumbers shrug their shoulders and laugh at the childs cheap toy quality of the internal fittings This was expensive and has been a disaster The worst piece of sanitary ware I have ever encountered I thought I was buying a Swiss quality product not realising that the business had been taken over by a bunch of British city slickers who appear to have trashed a once reputable brand

Shocking customer services and products

Shocking customer services and substandard products We must have spent the best part of 4000 on Geberit products for 2 bathrooms One of the items was a vanity unit After 2 5 years it has started to absorb water Customer services pretty much said we had cleaned it correctly and the 2 year warranty had expired Also mention the the water was on the side of the basin which was our fault err it s an under sink unit it should be waterproof So we have a 716 unit which we will have to some how try and seal Will never buy from them again

300 pound for fixing a hose back on the system

Can I just say that I eventually got an engineer out it took longer than the said time for an engineer to come out I paid 300 for an engineer to come out and fix a hose it took no more than about 15 mins to complete the job Please ask the tech team if they can take you through and it might save you a wee bit of money not 300 pounds