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Gillies Reviews

Gillies | Home Furniture - Living, Dining, Bedroom, Flooring | Gillies

gillies.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 customers

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AI Review Summary Based on 140 reviews

Across numerous reviews, customers highlight Gillies' staff as fantastic, helpful, and professional, with praise for product quality and clear communication. Delivery and scheduling are frequently noted as efficient, with careful handling of items. However, recurring issues include delayed or problematic installations, wrong or damaged items, and poor aftersales or follow-up service. Some customers also find pricing expensive and note inconsistencies in advertised versus delivered products or additional charges for fitting.

What customers love
  • Great product quality
  • Careful handling
Common concerns
  • Expensive pricing
  • Wrong items sent
  • Installation issues

Last updated 4 months ago

J

Staff at Gillies are fantastic

Staff at Gillies are fantastic From the ordering process to delivery and assembly everything was handled very professionally
V

interested in the Durango Suite

We have been interested in the Durango suite Bill was very helpful not pushy to sell enquired that we had booked our car into the car park delightful conversation Very knowledgeable with regard to the Durango suite
G

Vinyl flooring for new home

From start to finish I received excellent service from Gillies staff I would definitely recommend them
M

From ordering to pick up was very

From ordering to pick up was very quick lad who brought item to car was so nice and friendly real asset to the company
F

I don t mind answering multiple choice

I don t mind answering multiple choice questions but I stopped writing essays when I left school 60 yrs ago
J

Very clear communication regarding

Very clear communication regarding delivery and the men arrived within the designated time slot They were extremely careful with our new furniture and were also very neatly presented and polite
M

Great customer service

Such good service in store with a great number of floor coverings to choose from Staff were helpful all through the process Carpet fitters were friendly and cleared up everything
C

Perfect service and scheduling

Same guys as last time - showed up when agreed and completed the carpet and vinyl fittings to a superb standard Perfect really The second order of wardrobes arrived the same afternoon as scheduled and were built up as agreed Can t fault a thing - that s why we keep going back
A

Gillies were super professional

Gillies were super professional going the extra mile to make sure what I ordered was correct The wine glasses were super well packed to prevent breakage and arrived safely and promptly Great
R

Orthopaedic Chair

Ordering process very easy by a helpful member of staff Chair was not due eo arrive in early January vary 2025 but actually arrived in November 2024 Well done and congratulations to Gillies

About Gillies

Gillies home furniture store. Offering a wide range of upholstery, living, dining and bedroom furniture, carpets, flooring, bedding and home accessories. Located in Perth, Dundee (Broughty Ferry), Aberdeen, Inverness and Montrose. Available online and in store.

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