Grailed Reviews

Full Reimbursement for an unauthentic purchased item

I purchased a Chrome Hearts pendant from Grailed which at the time was marked as authentic on the website After about 7 months I decided to sell the necklace and was told by the authentication team that my item was unauthentic I contacted Grailed support and after they reviewed my case they gave me a full reimbursement for the item Thank you for the excellent customer service

Extremely helpful fast and easy

Michael and Ben were very fast with helping me return a pair of jeans Directions were clear and simple and their communication was on point throughout Super understanding and accommodating everything happened exactly as they detailed it would Couldn t be more satisfied with my experience it was literally perfect and I am happy to write this review

This company has such a wonderful

This company has such a wonderful support team they protect you from fraud and they take care of you immediately when you need their help I enjoy selling my products safely and securely with them behind me

They have high standards and good

They have high standards and good communication they clearly ask for missing information instead of removing your item like other platforms I started using since Poshmark has moved to live and is mostly selling a lot of junk which you don t need to worry about on Grailed

My experience of making a return with

My experience of making a return with Grailed was smooth and efficient They immediately assisted me in help with an inauthentic item with support and professionalism To make a return itself was quite a seamless process and made it all that much easier for me Thank you

Fantastic resell platform as a buyer seller

Fantastic resell platform as a buyer and a seller Definitely the best one on the market Grailed does it right and they continue to grow and make positive changes for their users It s not perfect every time but I ve purchased and sold on every platform available and Grailed reigns supreme in most areas Super interesting items met a ton of cool people quick and helpful customer service ease of use of app Grailed payments instant speedy payouts user friendly app authentication processes The only complaints I have are a not being able to turn off PayPal as a form of payment because we have just had it with PayPal s chargeback protection process but I hear they re moving toward making Grailed payments only an option for trusted users and b no option to customize page aesthetic and reorder items Other than that grailedgang all dayyyy

Purchase Protection

I re-listed an item I bought from Grailed 2 years ago My listing was removed and I was told that it may be inauthentic Grailed confirmed this was true but advised I would be backed by Grailed Purchase Protection They refunded me what I spent on the item way back Quick service from them which I greatly appreciate

I had to use another shipping company

I had to use another shipping company although I had a prepaid label with USPS Grailed was responsive throughout the process and was able to refund me the prepaid shipping for my transaction A special shout out to Emily and Lexy for their help

Good site with some annoyances

Good site for buying and selling higher end clothing shoes But like any site you have to be aware of scammersSide note their desktop home page is insufferable and seizure-worthy feel likes something an edgy 14 year old would do on their website