


Based on authentic user experiences
Jayden
6727 reviews
N/A
1 year ago
Rafael Helped Refund Scam Item
Rafael was very helpful with my request I ordered something from a seller on vacation first time I ever ordered and when the vacation time was over I received no tracking email from the seller When I looked into the seller s account I noticed they had 2 5 stars and their account was on hold Worried that I wouldn t be able to get my money back due to it being some time I reached out and Rafael quelled my worries and advised me that the money would be refunded back Very helpful very professional will be buying from the site again thanks to their help
Egboka Maduabuchi
6727 reviews
N/A
1 year ago
Full Reimbursement for an unauthentic purchased item
I purchased a Chrome Hearts pendant from Grailed which at the time was marked as authentic on the website After about 7 months I decided to sell the necklace and was told by the authentication team that my item was unauthentic I contacted Grailed support and after they reviewed my case they gave me a full reimbursement for the item Thank you for the excellent customer service
Anthony
6727 reviews
N/A
1 year ago
Extremely helpful fast and easy
Michael and Ben were very fast with helping me return a pair of jeans Directions were clear and simple and their communication was on point throughout Super understanding and accommodating everything happened exactly as they detailed it would Couldn t be more satisfied with my experience it was literally perfect and I am happy to write this review
Michael Ruffolo
6727 reviews
N/A
1 year ago
This company has such a wonderful
This company has such a wonderful support team they protect you from fraud and they take care of you immediately when you need their help I enjoy selling my products safely and securely with them behind me
Raquel C
6727 reviews
N/A
1 year ago
They have high standards and good
They have high standards and good communication they clearly ask for missing information instead of removing your item like other platforms I started using since Poshmark has moved to live and is mostly selling a lot of junk which you don t need to worry about on Grailed
danielle kirkham
6727 reviews
N/A
1 year ago
My experience of making a return with
My experience of making a return with Grailed was smooth and efficient They immediately assisted me in help with an inauthentic item with support and professionalism To make a return itself was quite a seamless process and made it all that much easier for me Thank you
Kandi Warren
6727 reviews
N/A
1 year ago
Fantastic resell platform as a buyer seller
Fantastic resell platform as a buyer and a seller Definitely the best one on the market Grailed does it right and they continue to grow and make positive changes for their users It s not perfect every time but I ve purchased and sold on every platform available and Grailed reigns supreme in most areas Super interesting items met a ton of cool people quick and helpful customer service ease of use of app Grailed payments instant speedy payouts user friendly app authentication processes The only complaints I have are a not being able to turn off PayPal as a form of payment because we have just had it with PayPal s chargeback protection process but I hear they re moving toward making Grailed payments only an option for trusted users and b no option to customize page aesthetic and reorder items Other than that grailedgang all dayyyy
Gabriel Perez
6727 reviews
N/A
1 year ago
Purchase Protection
I re-listed an item I bought from Grailed 2 years ago My listing was removed and I was told that it may be inauthentic Grailed confirmed this was true but advised I would be backed by Grailed Purchase Protection They refunded me what I spent on the item way back Quick service from them which I greatly appreciate
Bryan Sona
6727 reviews
N/A
1 year ago
I had to use another shipping company
I had to use another shipping company although I had a prepaid label with USPS Grailed was responsive throughout the process and was able to refund me the prepaid shipping for my transaction A special shout out to Emily and Lexy for their help
Adam
6727 reviews
N/A
1 year ago
Good site with some annoyances
Good site for buying and selling higher end clothing shoes But like any site you have to be aware of scammersSide note their desktop home page is insufferable and seizure-worthy feel likes something an edgy 14 year old would do on their website