Leightons Reviews

Opticians & Hearing Specialist | Eye Test | Leightons

leightons.co.uk
3.66
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.66 out of 5 by 128 Happy Customers

46.9%
15.6%
10.2%
11.7%
15.6%
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AI Review Summary Based on 128 reviews

Customers consistently praise Leightons for friendly, professional staff and thorough eye and hearing tests across multiple branches. Many reviews highlight excellent service, helpfulness, and modern equipment, while long waits and high prices are frequently reported. A minority of reviews describe very poor experiences, including incorrect prescriptions, unresolved issues, and feeling misled. Overall, satisfaction is high but tempered by operational inefficiencies and cost concerns.

What customers love
  • Thorough eye and hearing tests
  • Modern equipment
Common concerns
  • Expensive pricing
  • Long waiting times
  • Inconsistent service quality
  • High pressure sales

Last updated 2 months ago

M

Very happy with eye test by optician but

Very happy with eye test by optician and glasses Some of the other staff I met were rude almost aggressive I doubt I would return or recommend to others I understand it s difficult times and there is more stress I left feeling very stressed There has not been any follow up calls and I have struggled to book help to get fitting adjusted
A

I had my ears cleared of wax

I had my ears cleared of wax And a hearing test I was under the impression that it would be a full hearing test for my 95 Your operative said as we had time she d do a full hearing test meaning that it would not of been a full test normallyShe then proceeded to sell me hearing aids even tho I had no decernable issues with my hearingA bit disappointed as felt you were using my visit to sell me hearing aids I clearly didn t need
J

An Unnecessary Delay for Appointment

The visit and service I received were effective efficient and all was fine However my concern is that when I attended this appointment 2 weeks earlier I was informed that the hearing test could not be done as there was some wax in my ears and I would have to arrange a separate appointment for the wax removal Why - the wax did not require ear-drops before it could be removed To make matters worse when the wax was removed elsewhere the Audiologist said the hearing test could have been done successfully as the ear drum was partly visible in both ears I was not pleased to hear all this as I now live 20 miles from Leightons in Haslemere
I

I was dissapointed that my micro

I was dissapointed that my micro suction could not be carried out due to Leightons policy for patients with Menier s disease I have since had micro suction undertaken elsewhere with no problem it was half of the price that Leightons charge
E

The dispensing opticion we saw seemed more interested in selling us things rather than sorting out our glasses

The dispensing optician we saw seemed to be more interested in selling us things rather than just sorting out the glasses We have seen more helpful dispensing opticians
M

Customer for many years

Customer for many years Slowly expectations as customer gone down hill As monthly contact lenses wearer be aware they keep no records of what s sent out or records of direct debits received I ended up four months DD in Leighton profits Even blaming the customer if you want DD paused as you have too many lenses or optician wants to change your lenses they will treat your DD as new customer at much higher inflated charges They change the dispatch dates without consulting customers not competitive with cost on market eye care plan over priced too compared to competitors This is not an independent opticians anymore and customer service is shocking only got my my money back b4 I put in claim with direct debit indemnity they honestly don t want customers
I

Long wait despite appointment

Despite having appointment had to wait a considerably long time Not normally an issue but there was a member of staff present who didn t even acknowledge us or offer to assist apologise for the wait or anything you would come to expect from customer facing staff anywhere The appointment itself was very good just the wait and being ignored the frustration
S

Bit disappointing this time around

I have been using Leightons in Addlestone for some time now and have never had any issues whatsoever until my last appointment early this November I booked an eye test in the usual way and attended as normal but the atmosphere was different this time I sat down and was immediately told I wasn t due an eye test for another six months I apologised and explained that I couldn t remember the last time I d been so booked the appointment just in case I felt like a naughty little boy The eye test took place but it wasn t exactly pleasant No pleasantries no smiles no chat Not what I ve been used to in every other appointment I ve had there I was led to the receptionist who garbled my prescription details to me of which I said I would have a think about what to do next Again no niceities no smiles just the payment machine thrust upon me I left quite deflated and will probably take my prescription to a different opticians now I am not saying it was a bad experience just not what I have been used to in the past and I m also not saying any medical appointment should be a barrel of laughs but I do feel it s important to at least be made to feel welcome and crack a smile at least once
N

Excellent service from the optician in

Excellent service from the optician in the camberley branch - but I can t give it five stars due to the rude salesman trying to upsell after receiving the results I appreciate companies wanting to do this but rudeness and pushiness really shouldn t be a factor in these attempts
C

My go to for prescription glasses

I have used Leightons for some time During that time they have provided me with glasses prescription sunglasses and a number of unusual glasses such as lenses for my Medieval glasses and glasses for my archery Not the cheapest but all done with a smile and a highly professional attitude

About Leightons

Leightons Opticians offers friendly professional care, prescription glasses & sunglasses, contact lenses & hearing products. Visit your local branch now

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Frequently Asked Questions

Leightons offers a comprehensive range of eye care services including expert eye tests, dry eye assessments, prescription glasses, sunglasses, contact lenses, and ongoing aftercare.

Leightons provides professional hearing tests, ear wax removal, hearing aids from leading brands like Oticon and Starkey, and lifetime aftercare to support hearing health.

Leightons has multiple branches across the UK, including Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester.

Leightons handpicks world-class eyewear brands such as Blackfin, Raen, Tom Ford, Maui Jim, ProDesign, Etnia Barcelona, and Silhouette.

MyLeightons is a care plan that helps customers save on ongoing eye and hearing care, offering perks, regular check-ups, and great savings for members.

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About Leightons

Leightons: Expert Eye and Hearing Care Since 1928

Leightons is a family-run opticians and hearing specialist with over 90 years of experience, providing professional eye care and audiology services. Operating from multiple branches across the UK, the company combines a long-standing heritage with advanced diagnostic techniques to protect and enhance vision and hearing health. The practice is committed to delivering personalised care, from routine eye tests to specialised hearing solutions.

Comprehensive Eye Care Services

Leightons offers a full range of eye care services designed to maintain and improve visual health. Expert eye tests are conducted using precise diagnostics to identify vision needs and protect long-term eye health. The practice also provides dry eye assessments, helping to diagnose and relieve symptoms such as dryness, itchiness, and light sensitivity through specialised consultations. For those requiring vision correction, a wide selection of prescription glasses and sunglasses is available, featuring frames from renowned brands like Blackfin, Raen, Tom Ford, and Maui Jim. Contact lens appointments are also offered, ensuring proper fitting and ongoing care.

Advanced Hearing Solutions

Hearing care is a core specialty at Leightons, with services focused on improving connection, confidence, and quality of life. Professional hearing tests are available, along with ear wax removal to address common hearing concerns. The company partners with leading hearing technology brands, including Oticon and Starkey, to offer cutting-edge hearing aids and solutions. Lifetime aftercare is provided, supporting clients with ongoing adjustments and genuine assistance to rediscover sound naturally.

Convenience and Personalised Care

With a broad network of branches located in towns and cities such as Addlestone, Basingstoke, Brighton, Canterbury, Chelmsford, Exeter, Guildford, Hemel Hempstead, Hereford, Lincoln, Maidstone, Norwich, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Southampton, Truro, Wakefield, and Winchester, Leightons ensures accessible care across the UK. The MyLeightons care plan helps customers save on ongoing eye and hearing care, while flexible booking options, including emergency appointments and guidance for urgent symptoms, prioritise patient needs. A free hearing test can be booked online, and new members receive exclusive discounts as part of the welcome offer.

Expertly Curated Eyewear and Hearing Technology

Leightons handpicks world-class eyewear brands and hearing technology to suit every lifestyle. Each frame is selected with attention to craftsmanship and materials, ensuring quality and style. Hearing technology is chosen for its innovation and reliability, helping users experience life in full colour. The store emphasises long-term relationships, providing continuous support and aftercare to maintain optimal vision and hearing health.