Lensdirect Reviews

Kayla was very helpful and patient with

Kayla was very helpful and patient with me She explained everything to me and assisted in ordering me the lenses I need

Customer service was great over chat

Customer service was great over chat and phone call They took time to understand my issue and correct it I recommend

Awesome customer service and warranty

Natasha handled my customer service questions like a pro No more Lensable for me The lensable insurance is horrible and no where close to the level of protection that lens direct offers Lens Direct

Sharissa - customer service

I needed help with my order Sharissa helped me quickly and was kind while she did so I m so impressed Update 12 8 I received my glasses today they are exactly as I ordered and am so happy I wish I had not waisted 300 on the other company who messed them up and refused to help me I will be going to lens direct from now on I recommend

Had many problems order

Had many problems placing my order my issue mostly a couple with the site Sharissa took care of all my requests to correct my issues Fabulous service

Excellent Customer Service

Bibi went above and beyond with my order and was prompt with her replies via email This was excellent customer service Thank you

Nyah was very helpful and quick

Nyah was very helpful and quick This was a recurring problem- I had changed my credit card already but my auto fill keeps charging a card that no longer exists She sensed my frustration and solved the problem and gave me a discount for my trouble

Very patient and attentive

Very patient and attentive Usually customer service phone calls are terrible but this one was great My questions were answered and my problems were resolved