Lycamobile Reviews

Deleted my e-SIM to switch it to a new phone and the barcode didnt work Called the service and they asked me to buy a new plan myself WHILE I ALREADY HAVE A PUCHASED PLAN get a new e sim activate it and then call back to they can transfer the old subscription and number to the new eSIM they wanted me to do this while im at the airport while the online faq says that they re supposed to just issue a new eSIM with barcode horrendous asked them to cancel my plan and refund me my subscription for the month Hope they do refund itACEE 38544 from customer service was helpful and proffesional she initiated a refund for me

My experience is only with eSIM the process of getting an eSIM is quite easy but if you switch to other phone it s a nightmare To transfer the eSIM from one device to another while keeping the number will easily take you a week of work You will need to get another physical SIM and put money on it They don t mention it on their website They tell you to call customer service instead That s for reason if you know how painful the process is you would never choose Lyca in first place So at some point you will need to call them their dial menu is another nightmare to go through it takes a miracle to get connected to actual person You will have to ask to get your new eSIM number from the SIM card that yo are forced to buy to be replaced with the one you already have and want to keep The process is too complicated and too long So if you are planning to stay forever with one device you don t need to worry about it but if you change the devices every one and then then look for other options this is too much To summarize the GSM network and internet mostly works ok the coverage is acceptable not great but acceptable the packages and prices are ok but the eSIM transfer is terrible Until it s easier I will not recommended it And btw since you operate in Sweden I expect to have Swish as an option of payment I will not use my card information on your website It doesn t feel safe and I don t want to deal with customer service again

very good price

Cannot receive incoming SMS Everytime I bought a bundle and then not to renew it the same problem arise - unable to receive incoming SMS both international and Sweden It happened 9 9 2020 Now again my phone number was unable to receive incoming SMS since 7 April 21 It was just a disaster during COVID-19 pandemic when I need to get a SMS from the postoffice to get my package to order and get a COVID-19 self test to buy medicine online to get a one time code to activerate my account etc I contacted Lycamobile Sweden via Facebook emails chatroom and called I found Albert s contacts from Trustpilot He got many prasies on Trustpilot but Lycamobile Sweden will not solve the technical problem Lycamobile blamed Telia which Lycamobile is renting the local network in Sweden I knew Albert did nothing wrong and I appreciated he efforts In the past month I did what I was told by Lycamobile I put the SIM into different mobile phones factory setting my iPhone but still unable to receive incoming SMS I bought two new SIM cards and put money into both two new SIM cards I put one new SIM into iphone and did the SIM Swap kept the old number but in a new SIM then a new problem appeared iMessage was unable to be activated It was absolute noting wrong with the hardwares 1 iphone and 2 Andriod mobile phones as both two SIM cards were new I put another new SIM card with a new telephone number into iPhone and found no problem in receiving incoming SMS Albert just kept saying have re-escalated the issue to technical team and asked me to write him all the missing incoming SMS info date time phone numbers MY phone number still unable to receive incoming SMS Do not believe what you see here on Trustpilot Go to Facebook and see what users talk about Lycamobile After waiting for almost 2 months on 4 June I was informed that the SMS problem was solved Then I tested again it worked I stopped using the old telephone number since 5 May 2021 as I already bought a new SIM card and got a new telephone number The problem took me many hours and energy to communicate with Lycamobile notify my friends relatives companies and the Swedish government that I have changed my contact phone number It costed me I can only give Lycamobile three stars

Why always most fill information about my address

it s dofficult to log in you can t use the app without simkart password

There is more competition with other companies with low prices and better offers than lycamobile

Took a while to find a helpful person but GIA 38681 was amazing and helped me get my things together

Update 28-02-2020 Finally resolved someone from the Lyca Trust team was good and got my address updated Update 22-02-2020 Some progress but still not resolved yet Provided all details and waiting back to square one Really inconvenient Doesn t say at all on the website how to update the address Update 18-02-2020 They did respond but still not resolved yet Provided all details and waiting back to square one 12-02-2020I m trying to get my profile address updated on my account in Lycamobile Sweden website It shows some weird error both from my android mobile and laptop web browser I ve sent lyca customer service all the details and provided all ID proofs as requested But after that they have disappeared and not responding Even I called on their number 3332 but no use

Couldn t fix my bundle topup during the weekend that is what lowered my rating but unbeatable prices also negative that lyca is unable to handle sending and recieving mms