Mackenziehodgson Reviews

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mackenziehodgson.co.uk
3.50
131 reviews
Great Rating
Based on 131 user experiences

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Rated 3.50 out of 5 by 131 Happy Customers

41.2%
13%
15.3%
15.3%
15.3%
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AI Review Summary Based on 131 reviews

Customers generally report positive experiences with Mackenziehodgson, highlighting helpful staff, competitive pricing, and easy setup. Some recurring issues involve administrative errors, difficult cancellation processes, and communication problems. Overall, satisfaction is high, but certain operational weaknesses are consistently noted.

What customers love
  • Easy setup
Common concerns
  • Difficult cancellation
  • Administrative errors

Last updated 2 months ago

M

Attempted to purchase bike insurance

Attempted to purchase bike insurance online twice for the following day Both times got an error message saying payment not processed Called MH following day and operator said that payment had been received the previous day and I would get a response soon So payment taken but no email or other response from MH to show that I now had an insurance policy in place even though the policy had started I e I was paying for something but wasn t aware of it and had no evidence to show police or another if stopped so couldn t use the insurance I have paid for Only sorted after then tried again to get a copy of the document later in the day via the chat app because nothing had been sent after my first phone call Very poor systems and I am genuinely nervous about what your response will be like in the event I need to make a claim
S

Not learning from their mistakes

Been with this company for years and for the second year in a row when I called the number given on the renewal letter the person answering couldn t see my policy on their system It seems my policy is with their OGI team who have no direct contact number so it s luck of the draw if you get hold of a person with access to that system My renewal date was yesterday but I got a message to say they now don t open on a Sunday this means I might have to get a brand new quote There s zero mention on the renewal letter that the office is closed on Sundays Now awaiting a callback from the OGI team last year it took a long time Edit 1515 over 3 hours later and no calls Spoke to someone called Sean at 1310 who said he s get OGI lead Chloe to call me back when she s back from lunch over 2 hours later no call If I m having this much trouble trying to renew imagine how much aggro you d have making a claim Also it mentions below to contact Carol Nash there s zero mention of Carol Nash on any of my paperwork Edit 1640 As no one called back I ve now gone to Swinton who using the same Aegus Optima policy have bettered my original quote
A

More simple for you but more complicated for us

Go back to paper insurance certificates or make it easier to access online its my bike and my policy but I have no idea when it starts or finishes and can t seem to sign in anywhere how would I anyway if there s no email with a policy number on it
S

They cancelled the insurance for no

They cancelled the insurance for no reason
K

Staff systems they use need attention but cover level price good

Staff did not do as I asked what we had agreed looking to renew with another company next year
A

AVOID AT ALL COSTS TOTAL RIP OFF

I wanted to add another bike to my policy so got a price from one of the agents phoned back to accept it and was told they can t offer this to me anymore and was given an unbelievable high price as they only had one offer to give me I was advised to look else where and cancel my policy Which I did and received 7 02 back which means I had paid over 60 a month for my insurance I expect somewhere it says that I would get very little back in the reams of small print but I will be contacting the insurance ombudsman as this is not right a total rip off AVOID AT ALL COSTS
R

I had an accident in the Isle Of man in

I had an accident in the Isle Of man in June 2024 MY son reported this for me as i was hospitalised Subsequent follow ups turned into a nightmare where calling my insurance company i had to call Ageas as well many many times including arranging with Douglas Police and Ageas to get my motorcycle picked up which took hours of calls from my wife son and myself 6-8 weeks later my bike got collected I was also tols to call 4th Dimension to start legal proceedings against the other party 2 weeks later i was still in hospital and they called me to advise thay cannot cover me as it was the Isle of man which is classed as international I went through to the complaints team who emailed 4th dimension and c c in a solicitor in the Isle of man thay cam liase with to start proceedings I never heard back from tghem at all Despite constant calls to all involved I had to take on another company to do this for me that take 25 which is omgoing still and may taje a while At one point i was told i need to talk to Rac insurance as they provide legal cover Our calls to them were batted away advising us thay do not provide this cover I have been in contact with the complaints team who emailed Rac in October and i still have not had a reply from them My cover clearly states legal cover in the Isle of man is included in my policy This company hasd been most unhelpful when i really needed assistance was unwell in hospital and told i had to ring Ageas and 4th Dimension direct Insurance by bikers for bikers i don t think so
D

Really hard to cancel once taken

Really hard to cancel once taken insurance out Large cancelation fee to pay
A

bike renewal due on the 18 10 20 By the

bike renewal due on the 18 10 20 By the 11th had received no renewal information so i phoned them direct Price quoted was 1 3 higher with no explanation i did explain that due to lockdown the bike had only covered 800 miles in a year but no reason was given I was eventually sent a renewal letter which did show the renewal premium it did not show my last years price as is now required by industry standards Usual excuse ov Covid and were all sat on the sofa in our PJs working from home
G

I sold my bike today

I sold my bike today and called Mackenzie Hodgson to put the policy on hold until I buy a new bike Not possible If I have not bought a new bike in 28 days the policy is cancelled incurring a 40 00 broker fee and no refund for the remaining 8 months of the policy Poor value to pay for 12 months and get 4 Not much encouragement to put any more business their way for any of my 3 bikes

About Mackenziehodgson

We ve spent our lives living and breathing motorcycles and it is our passion for bikes that led to us creating Mackenzie Hodgson in 2016

United States

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Frequently Asked Questions

Mackenzie Hodgson is a trading name of Atlanta Insurance Intermediaries Limited.

Mackenzie Hodgson ceased providing motorbike insurance policies as of 15th April 2026.

Policies are arranged and administered by Carole Nash Insurance Consultants Ltd on behalf of Mackenzie Hodgson.

Existing customers will continue to be served by the sister company Carole Nash, and renewals will be handled automatically by Carole Nash.

No, new quotes must be obtained online through Carole Nash. Visit their website for current coverage options.

About Mackenziehodgson

Mackenzie Hodgson Motorcycle Insurance Overview

Mackenzie Hodgson is a trading name of Atlanta Insurance Intermediaries Limited, regulated by the Financial Conduct Authority (firm reference number 309599). The company is registered in England with company registration number 756681 and has its registered address at Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Mackenzie Hodgson operates as a broker, arranging and administering policies on behalf of customers in partnership with a sister company.

The policies themselves are arranged and administered by Carole Nash Insurance Consultants Ltd, which is registered in England under number 2600841 with its registered office at Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Carole Nash Insurance Consultants Ltd is authorised and regulated by the Financial Conduct Authority under firm reference number 307243. Both companies are listed on the Financial Services Register, with Atlanta Insurance Intermediaries Limited holding reference number 309599.

Website Functionality and Cookies

The Mackenzie Hodgson website uses cookies to support essential operations, ensuring the platform functions correctly for all visitors. Additional functional cookies help personalise the user experience by storing preferences and previous selections. Analytical cookies collect anonymous data about how visitors use the site, which helps inform content improvements. Marketing cookies may also be used to deliver relevant advertising based on browsing behaviour. Users can manage their cookie preferences or accept all cookies via the cookie settings available on the site.

Important Update Regarding Motorcycle Insurance

As of 15th April 2026, Mackenzie Hodgson ceased providing motorbike insurance policies. Existing customers will continue to be served by the sister company, with renewals handled automatically by Carole Nash. New customers seeking a motorbike quote are directed to obtain a quote online through Carole Nash. Quotes generated before 15th April 2026 are no longer available, and prospective customers are encouraged to contact the sister company for current coverage options. The transition ensures continuity of service for those requiring ongoing protection.

Company Governance and Contact Information

Mackenzie Hodgson operates under the broader governance of Atlanta Insurance Intermediaries Limited and maintains regulatory compliance through its Financial Conduct Authority authorisation. Customers looking for further information regarding policies, regulatory status, or other inquiries are directed to use the official contact channels provided by the firm. The website also includes links to the accessibility statement, terms and conditions, privacy policy, cookie policy, and a modern slavery statement for transparency.