Mercedes-benz Reviews

After owning a number or makes I have

After owning a number or makes I have learnt that the best cars are the ones with the stars on the front The best or nothing

Nice website

Nice website Objective Individual Informative Nice Looking Great company to relay on Keep making the auto industry the better place

Excellent Customer Service

Dealt with Martin As have done previously and no question went unanswered always impressed by the professionalism and warmth of all the staff a credit to Mercedes and will continue to do business with and recommend them

Great automobile

Great automobile My father have 190SL and still in excellent condition I used to drive it till today

DARTFORD - AVOID LIKE THE PLAGUE

WORST EXPERIENCE AVOID AT ALL COSTS Rude staff head office is just as bad put the phone down on you when you try and explain your awful experience that you received at there DARTFORD branch They just want your money and then don t give a crap Absolutely disgusted and losing a lot of loyal customers SHAME

Horrible Customer Service Arlington VA

Horrible Customer Service at the Arlington location by Antonio Rivera and Geoffrey Smith whom both has zero consideration for their customer s time They lack basic customer service etiquettes and will leave you waiting with zero follow ups until you personal seek answers Antonio Rivera made it clear a loaner was not allowed which I understood and told him I d wait after asking for an estimated completion time being I needed to get back to work After waiting over 3hrs for a basic oil change I was told by Geoffrey Smith my vehicle should be ready shortly but he s stepping out for lunch I asked to use the rest room and was told I need to go across the street due to construction or use the trailers out back which were unsanitary but it s due to the building being under construction which only added frustration to my 3hr wait that Mr Rivera told me would be roughly an hour upon checking in for my 0930 appointment He gave me an estimate of 11Am service completion and it was not until I reached out via text to Mr Smith that he came and told me my car was still waiting to be serviced Two hours later Mr Smith came and told me he s going to lunch Out of frustration I eventually walked into the service area and saw my vehicle was ready yet no one notified me I asked three different associates for help with simply taking my payment so that I could leave Mr Umana offered to help take my payment and ensure my car was pulled out his level of curotisy and customer service is should be the standard

Electric car EQE350 is a garbage and

Electric car EQE350 is a garbage and the customer service is very bad it is not safe at all Tons of problems since got the car in September 2023 more than 10 times in maintenance and i am now stuck on highway in risk as the car stopped with no reason and can t switch it on My advise to anyone thinking to get any electric car from Mercedes please do not make it

Based on my experience stay well clear

Based on my experience stay well clear of MB especially MB of Maidstone Sold me a used car called me a liar when it had a fault gave me advice that was dangerous MB customer service based abroad so beware call charges took the retailers side from day one with an argumentative cs rep All in all my worst car experience ever