Motocaddy Reviews

Excellent customer service

Excellent customer service I couldn t have asked for anything more Laura was responsive and efficient sending me the spare parts within a day of my request Really appreciated

I have been a Motocaddy customer for

I have been a Motocaddy customer for some years and recently had a problem with my battery I contacted Motocaddy and was fortunate to be put through to Connor in their technical department Connor was pleasant professional and very helpful and exceeded my expectations in resolving my problem for which I am grateful I cannot speak highly enough about both the company and Connor and it reinforced my belief that there are still some good companies out there delivering excellent customer service Thank You

GREAT SERVICE

This the second motocaddy I have bought and I had no hesitation in purchasing an ex demo M3 gps directly from motocaddy A great price and a fantastic experience with Gerrie in my after sale query I had a question about the warranty and Gerrie replied by return Not only that but he offered to facilitate me by registering the cart and battery if I provided the necessary information about my purchase I found this very reassuring and appreciated Gerries offer of help It was beyond his duty in this case I would say his response to my query was timely courteous and exceptional

Great Service

Having already owned two Motocaddy trolleys I saw no reason to change My M5 was ordered late on Thursday and turned up today Monday I d call that confidence rewarded Contacted customer service and my non issue dealt with very quickly by Gerrie with a friendly manner Highly recommended

Fantastic Customer support - not a bot in site

Wanted to order a golf trolley and bag over the website and whilst it was showing in stock it wouldn t go into the cart Against my better judgement went to the web-bot for help Wow - what a surprise Not a Bot but a great guy called Barnaby Set up the order for me checked it with me stayed on line until email confirmations were received waited for payment to go through and then confirmed delivery Absolutely fantastic service Waiting for the product to arrive but if this is representative of the customer support and service I can t recommend Motocaddy highly enough and if you are lucky enough to have Barnaby helping you you will be as delighted as I am

Requested help in cancelling an order

Requested help in cancelling an order Very prompt advice and support provided by Zena

Zena responsed really quickly

Zena responsed on the day I aked the question and made her answer really easy to understand

Replacement bungee strap

One of the bungee straps on my Cube trolley was broken somehow the plastic clip had snapped in half A quick online request and one week later a new strap had arrived no charge no problem Great service from Mollie and the Motocaddy team

Missing Item Accounted For

I received my Motocaddy M3 GPS on schedule but found the travel case I purchased was not in the shipment I emailed motocaddy and was informed by return that the travel case was shipped separately and should be with me shortly Whatever disappointment I felt at the omission it was cleared by the prompt and reassuring reply from Debbie at Motocaddy I must say my experience in this regard has been excellent throughout Prompt and clear communication goes so far to reassure customers Not many companies can boast of it Thank you all at motocaddy