Netflorist Reviews

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netflorist.co.za
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently praise Netflorist for fast delivery, efficient service, and high product quality, with many highlighting promptness and careful packaging. Conversely, recurring complaints focus on expensive pricing, delivery delays, incorrect or damaged items, and poor communication. While many orders are executed smoothly, there are notable instances where expectations were not met, affecting overall satisfaction.

What customers love
  • Great product quality
  • Careful packaging
Common concerns
  • Expensive pricing
  • Incorrect items
  • Damaged goods

Last updated 2 months ago

A

Great service not so great product

Part 1 - The service and process is all fantastic Really easy and quick The only issue I had was that the product itself was firstly seemed to be really cool where you customise the name on the teddy bears top but this seems to just look cheap with a sticker on it rather than a printed or embroidered customisation and also the box it was delivered in was quite dusty and dirty but seems the delivery vehicle was probably the cause Part 2 - Since I can only edit and not reply I understand the need for generic responses but no need or time to call you to recommend that you improve the product or description of the product
A

No Get well soon balloon

Victoria s mom sent me a pic of Victoria holding her gift she received and i noticed there was not Get Well Soon balloon So I asked her Mom was there a balloon and she said no The description said there would be a Get well soon balloon included
T

Order v Actual

I ordered 2 items 1 x 24 white roses with a balloon saying cheers in it - the balloon was not in the bouquet 2nd item was meant to be a bottle of champagne in a crate with Kathryns name on it and a message that I wrote on the order in the personalised section - she just received the bottle of champagne I paid a heck of a lot of money for 24 roses and a bottle of champagne and am not at all happy This is my God Daughter and it was her 21st Birthday so I wanted to make it special and your mistakes did not allow for that So terribly disappointed
S

I m disappointed that I was charged

I m disappointed that I was charged twice for 2bouquets in one same order to be delivered on 19 June to the samec address Also I placed another order later yesterday this was delivered today although I qualified for a voucher and credit titalling R150 R50 I wasn t allowed 2use either on the order last night these had 2b used in 48hours I spent nearly R2000 yesterday on flowers from NetFlorist Please don t expect a next time with NetFlorist for me Thx 4this opportunity
G

Great products not so great service

The whole ordering process was simple enough however I was very disappointed that I not only did NOT receive the free Father s Day choccies even though I ordered off of the specified list I was charged 2 x R139 95 delivery fees for the 2 items that I ordered for my husband being delivered on the same day to the same address The products themselves are great but overall I m not happy unfortunately
P

Loved but

Loved but I absolutely loved my gift I bought the Chocolate Hat Box I just notice a couple of things I did not like 1 The bar code on the box was too big and made the box look tacky as a gift 2 I would suggest different sized cards for different sized hats as mine was just squished in 3 The message on the card was incomplete and it was as if the ink hadn t dried before they stuck it in an envelope
M

The package was exceptionally packed

The package was exceptionally packed and came as ordered but the delivery experience took away from the experience that was supposed to be The item was delivered at 18 31 not from the location which was set The driver had to meet the recipient at a mall to give her the gifts Given that this was a work address the experience was spoilt The surprise became a logistical exercise
K

Late delivery

i have used your services often just a little tad disappointed that the order went out soooo late as i ordered and paid for it the previous day and my friend only received it the next day 18h21 which made it a bit frustrating as she waited the whole day and could not go out at all
K

My order was a day late My 1st Order With NetFlorist

My order was a day late and the excuse was they could not get through the recipient but she was home all day and her phone was on should have called me to find out if they can still deliver Had to call the call centre and go on Twitter and get answers they delivered and yet still did not call the recipient guess them not being able to get ahold of the recipient was an excuse Just glad she loved her order and can t get enough of it It was my first time ordering through NetFlorist will do so again to see how it goes the 2nd time around
P

Ordered a cake from you

Ordered a cake from you The cream melted and the cake wasn t in a good condition

About Netflorist

We're South Africa's largest, sameday gift and flower delivery e-commerce site. Get your favourite gifts & flowers by ordering online today.

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