Netflorist Reviews

In September l ordered flowers to be delivered in Boksburg on a main road with a huge hall Not something you can miss so you would have thought They couldn t find it If l hadn t been to that address visiting a year ago l probably would ve understood Except l got there with the same details easily They cancelled the order and l heard nothing from my relatives until l contacted this company and they had sent an email which went into my spam as it wasn t addressed from This company but from an individual They cancelled it because they couldn t be asked to find it but insisted l pay a 15 refund fee After l calmed down instead of losing money l asked this to be delivered to my mother at a retirement villageI have just got a message today after it didn t turn up again after 10 more days Saying they couldn t deliver it there either I have delivered through THIS company several times a year to this address and it s on my address list on their account so l can only summise they just want the 15 I really can t warn people enough to stay away

Very disappointing and overpriced Both orders they got the card terribly wrong For someone that usually puts a lot of effort into a card I don t appreciate that First order I submitted a poem I d taken some time to write within the required text box which was accepted on their website with my order only half of it was printed on the card and delivered The second order I put some hearts in the card which again it did not prevent me from doing online and the card arrived with - 3X Question marks in it Try Bloomable much better service and better value for money netkak co za

The feedback from netflorist regarding this complaint is shocking to say the list Call you again Chat again E-mail again How many times must an unhappy client reach out to you before you act Order no 112894511flowers were awesome however the experience left a bitter taste on my mouth I specifically asked for a change in delivery date for a specific reason This was ignored my chats e-mail was ignored Really sad that such an important occasion was spoilt

I ordered with them once many years ago Ever since I have asked them for years to stop sending me their newsletters No matter how many times I click on the Unsubscribe link on the bottom of their newsletters or how many times I send them an e-mail asking them to remove me from their mailing list I keep getting their unsolicited advertising Their statement We take your privacy extremely seriously at the bottom of their newsletter is an outright lie

Absolutely shocking service Ordered a birthday arrangement for a single grandmother from family in Canada It was ordered 4 days in advance of delivery which was on a week day so no excuses for being busy The fully paid for arrangement simply did not arrive By 9 pm that evening the order tracker showed that it had not even been out for delivery Birthdays only happen once a year They had an opportunity to put a smile on a lonely old lady s face and they blew it How can you measure that kind of disappointment Happy to be paid upfront for a service that they cant deliver

They talk the talk but don t walk the walk They can t do the basics right and that is to drliver on time Extremely dissapointed with PATHETIC service Can t trust the delivery date you choose when placing the order because all 3 packages and I send arrived daaaaays later It is a constant battle of checking up where your parcel is phoning them emailing them just to suddenly be told that the adress is wrong which is a lie cause they have deliverd at the exact same adress before And forget to spoil mom and dad because their couriers do not deliver over weekends while mothers and fathers day are on Sundays So so dissapointed

Netflorist USED to be a great company - but for the last few years they dont give a cr p about service They almost NEVER deliver early and sometimes rock up after 6pm when its a business and everyone has left already How do you make someone s day special when the gift arrives at night AVOID them - they dont care about service and customer support is uselsss

It was my Fathers Birthday yesterday Not only has he not received his gift yet - even though I had to pay more to have it delivered to PE It was also a surprise to announce my pregnancy to him I am utterly disappointed I trusted Netflorist with a very important event for my family and they botched it I ve been waiting weeks for his Birthday to announce and its ruined I cannot get that special moment back ever My parents also stayed home all day waiting for a package that never came So I will not be using Netflorist again

Netflorist ruined my wedding gift The incompetent call center agents misinformed me and I made a purchase as a result And after failing to resolve my issue for 2 days they now tell me I have to wait till Monday That time the wedding is tomorrow I now have to find more money because they can only refund me after 5 days even though they are the ones who messed up NEVER USING THEIR SERVICE AGAIN

If I could give zero stars it a negative stars I would My order was delivered to the incorrect address to the invoice person yet Netflorist denies this The keep on insisting that their driver courier delivered to the correct address A special day was ruined and now a second day is being ruined by Netflorist not being able to admit they made a mistake Netflorist Cape Town is a huge disappointment Don t bother to use them gor your deliveries there are better local companies that provide quality service that wouldn t blame the customer for their mistakes