Oldnavy Reviews

terrible ad on television black guy should meet black girl not a white one really stupid ad

Ad on television about black guy meeting white girl crawling out windowShould have been black girl None in Comercial Really stupid ad Makes me NOT want to shop at old Navy store

Charged debit card twice and 3 mos later

I have been happy with Old Navy they have done a good job of delivering during the pandemic I understand that shipping takes longer these days My problem is that my debit card was charged twice for the same order 3 MONTHS LATER I check my bank account every day The notation on the second charge even stated it was for a May 8th purchase It took 2 phone calls and an hour to finally reach someone in customer service The charge happened on a Friday and I called on Sat The rep told me that it was a computer glitch Purchases from May 7-May 11 were charged again on August 7th The would be REFUNDED on Monday ON gets to keep everyone s money for 3 days earn interest on it and can even apply for more funding I think ON thought people would not notice This is fraud

Never will I shop here again

Today I noticed a transaction from Old Navy on my visa I have been in traveling and haven t had time to go shopping so I haven t been to Old Navy in about 2 months I called my bank and they said Old Navy attempted to withdraw 175 for a credit card bill I am underage so I do not have a credit card through them nor did I want to My bank refunded the amount and my overdraw fee and told me to call Old Navy I called and was asked 3 different times by different people for my social security number Frustrated I explained that there was no way I was giving that to them after they just tried to seal almost 200 from me After talking to 3 different people and getting hung up on the surpriser of credit cards said your credit card number was given by someone so there is nothing we can do I usually shop at Old Navy often but NEVER again will I

I placed an order in Old Navy website

I placed an order in Old Navy website and there are a bunch of items missing I had emailed customer service couple of time but they ignore me Old Navy doesn t value there customers Since my money doesn t mean anything to them I won t never buy again

Antiquated system that is not user

Antiquated system that is not user friendly Placed an order and noticed the shipping address was incorrect Called immediately to correct the address and was told they couldn t do it the order had to be cancelled and items will need to be re-ordered with the correct address They put in the cancellation but it never actually got cancelled and now I am getting notified that the order shipped to the wrong address They now tell me that I will have to wait until they are delivered to the wrong address before I can call and get my money back By that time I am sure all of the items will be off-sale and I won t be able to reorder at same price You would think they would have been able to just change the address in the system to begin with

Very disappointed in Old Navy this

Very disappointed in Old Navy this year I ordered my gifts on December 5th and they didn t arrive Called yesterday and they were overnighting my sons gifts which are now scheduled for Monday Huge Christmas fail and so disappointed as you were the bulk of his gifts

Disappointed with Old Navy

Ordered the reusable face mask and their add shoes beautiful mixed patterns what I received are only 2 patterns on 3 orders and it is clearly a returned as the return address is GAP Returns Will definitely return my entire order Poor customer service too

After placing an order and never

After placing an order and never received the item due to being lost in transit Old Navy supervisor would not replace the item unless i paid for the item again or waited at least 5 days for the refund and then repurchased the item This was very upsetting because it was a gift so I had to pay for the item again in order to have it delivered in time Also the supervisor Janna hung up on me and never called me back I shop at many stores and have never received that kind of customer service If someone orders something and it is not fullfilled it should be replaced without repaying for an item Horrible customer service