


Based on authentic user experiences
Frank
6727 reviews
N/A
1 year ago
Don t spend your money here
This is the hint that no one works at Old Navy you get no response from a review Don t buy from this company garbage
Upset Customer
6727 reviews
N/A
1 year ago
AVOID AT ALL COSTS You may not get your order
I ordered a few hundred dollars worth of merchandise and Gap OLDNAVY split the order up 1 shipment with 14 items 1 shipment with 1 item a shirt LASERSHIP is their preferred free shipping service Almost immediately it showed shipment 1 as DAMAGED and UNDELIVERABLE contact the shipper I contacted LASERSHIP many times with no reply and couldn t speak to a live person They sent two standard canned responses but never followed up GAP OLD NAVY customer service would NOT give me a refund nor make good on the order by sending a replacement order They said I would have to wait until the listed shipping date passed before they would give a refund Never mind that not one person could tell me what happened to my package Most of my experience with normal trusted shippers not these lowest rated shippers in the USA called LASERSHIP involved them always delivering a package even with damage What exactly happened to a box of clothes that made it so damaged it couldn t be delivered Destroyed in a fire Water damage Theft Who knows GAP OLDNAVY didn t care only sent an email to LASERSHIP with no followup to me as promised So me a customer left in the dark money left on hold OR did GAP OLDNAVY damage the package WHO KNOWS LASERSHIP amazingly did get the one shirt delivered on time WOW Imagine them doing their jobs The bulk of the order the other package deemed DAMAGED UNDELIVERABLE was sent back to the GAP by LASERSHIP and never to me I called and got the refund after the shipping date passed and I didn t receive anything although it took a few days to process RUN from the GAP OLDNAVY BANANA REPUBLIC I will never shop at these stores again Thanks for nothing and over 50 years of being a customer You are the worst retailers I know of in 2021
Judy Collins
6727 reviews
N/A
1 year ago
terrible ad on television black guy should meet black girl not a white one really stupid ad
Ad on television about black guy meeting white girl crawling out windowShould have been black girl None in Comercial Really stupid ad Makes me NOT want to shop at old Navy store
SickofBS
6727 reviews
N/A
1 year ago
Charged debit card twice and 3 mos later
I have been happy with Old Navy they have done a good job of delivering during the pandemic I understand that shipping takes longer these days My problem is that my debit card was charged twice for the same order 3 MONTHS LATER I check my bank account every day The notation on the second charge even stated it was for a May 8th purchase It took 2 phone calls and an hour to finally reach someone in customer service The charge happened on a Friday and I called on Sat The rep told me that it was a computer glitch Purchases from May 7-May 11 were charged again on August 7th The would be REFUNDED on Monday ON gets to keep everyone s money for 3 days earn interest on it and can even apply for more funding I think ON thought people would not notice This is fraud
Kiersten
6727 reviews
N/A
1 year ago
Never will I shop here again
Today I noticed a transaction from Old Navy on my visa I have been in traveling and haven t had time to go shopping so I haven t been to Old Navy in about 2 months I called my bank and they said Old Navy attempted to withdraw 175 for a credit card bill I am underage so I do not have a credit card through them nor did I want to My bank refunded the amount and my overdraw fee and told me to call Old Navy I called and was asked 3 different times by different people for my social security number Frustrated I explained that there was no way I was giving that to them after they just tried to seal almost 200 from me After talking to 3 different people and getting hung up on the surpriser of credit cards said your credit card number was given by someone so there is nothing we can do I usually shop at Old Navy often but NEVER again will I
Dan De La Cruz
6727 reviews
N/A
1 year ago
I placed an order in Old Navy website
I placed an order in Old Navy website and there are a bunch of items missing I had emailed customer service couple of time but they ignore me Old Navy doesn t value there customers Since my money doesn t mean anything to them I won t never buy again
SLM
6727 reviews
N/A
1 year ago
Antiquated system that is not user
Antiquated system that is not user friendly Placed an order and noticed the shipping address was incorrect Called immediately to correct the address and was told they couldn t do it the order had to be cancelled and items will need to be re-ordered with the correct address They put in the cancellation but it never actually got cancelled and now I am getting notified that the order shipped to the wrong address They now tell me that I will have to wait until they are delivered to the wrong address before I can call and get my money back By that time I am sure all of the items will be off-sale and I won t be able to reorder at same price You would think they would have been able to just change the address in the system to begin with
lisa Nicholson
6727 reviews
N/A
1 year ago
Very disappointed in Old Navy this
Very disappointed in Old Navy this year I ordered my gifts on December 5th and they didn t arrive Called yesterday and they were overnighting my sons gifts which are now scheduled for Monday Huge Christmas fail and so disappointed as you were the bulk of his gifts
Cora
6727 reviews
N/A
1 year ago
Disappointed with Old Navy
Ordered the reusable face mask and their add shoes beautiful mixed patterns what I received are only 2 patterns on 3 orders and it is clearly a returned as the return address is GAP Returns Will definitely return my entire order Poor customer service too
Anne
6727 reviews
N/A
1 year ago
After placing an order and never
After placing an order and never received the item due to being lost in transit Old Navy supervisor would not replace the item unless i paid for the item again or waited at least 5 days for the refund and then repurchased the item This was very upsetting because it was a gift so I had to pay for the item again in order to have it delivered in time Also the supervisor Janna hung up on me and never called me back I shop at many stores and have never received that kind of customer service If someone orders something and it is not fullfilled it should be replaced without repaying for an item Horrible customer service