Optimummobile Reviews

Worst customer service experience I ve

Worst customer service experience I ve had in America They charge you for months after you leave Customer service just says it s company policy to whatever you don t like and expect you to be okay Cell phone coverage is by far the worst Text messages don t come in and expect lots of dropped calls if you get a call They up charged me everywhere and promised bill credits that I never got Be careful with this place I would never recommend this phone service carrier for anyone Even after the weeks I spent trying to get my number ported they said it went a couple days into the new bill cycle so they charged me another month cell service for something they didn t provide They don t prorate bills like other cellular service providers If you close your account they say they lose access and guess what that means if you closed your account and you don t know they are charging you still another month they will hit you with a late fee and remove all bill credits and say since the account is closed they can t do anything about it IT s company policy Ariel customer support supervisor for optimum Mobil told me that today in a chat I have the screenshots Do not go with optimum If you can find any other carriers your better off

I have been an Optimum customer

I have been an Optimum customer and I keep having issues with international calling In October 2023 I traveled to Malta and purchased an international calling plan When abroad I had major issues with texting I notified Optimum and submitted a detailed report to their engineers I did not receive any kind of refund or compensation for all this inconvenience In fact I felt gaslighted by their customer service despite not being able to text abroad Last week I traveled to London and Italy When I was signing up for the international plan I called Optimum and was reassured that the issues were solved When I was abroad my service was very inconsistent Sometimes I could make calls but most times I could not Texting was also a major issue I documented everything with screenshots Upon return I notified Optimum and I was gaslighted again They completely disregarded my complaint because their words some of the calls and some of the texts did go through This is unacceptable I want a full refund for the inconvenience and I would like Optimum to investigate this issue instead of brushing it off and ignoring their customers

This company is awful

This company is awful They have been trying to collect from an account that never existed as they opened a new account for my mother as she was canceling another Her goal was to cancel they signed her up She and I have called to cancel more than six times each time more than an hour on the phone Still not done They ve been billing We haven t paid They sent it to collections Forget them They are crooks and should not be dealt with Stay far away

I have had a broken phone since April

I have had a broken phone since April calling everyday for a replacement from 2nd day It was free with sign up Naturally after 21 days they tell me I only had 21 days to return Too bad for me Now I d have to pay 100 for a new one After 4 months they agreed to give me a new phone just go to the N Babylon store and the clerk will see it on her pc Well the 2 girls behind the counter said no the agent said that just to get me off her back I went home called Opt and the woman said she sees it clear as day they are to replace my broken phone So having no reception frequently can t get a call to connect people can t hear me isn t bad enough Takes me multiple tries to even get the keypad open to place call Many time keypad is useless when a business tells you what to press for service I get Goodbye There are so many other reasons not to use this company for mobile