Ouhlala Reviews

I telephone yesterday 30 Aug and asked if I need to book appointment for bra fitting I was told there was no need to do this and that I should just turn up I went in today and was told that they would only do a bra fitting if I bought from their current range bras which start at 100 and refused to do a bra fitting if I bought from sale items The woman managing the shop today was rude lacked any customer service skills and wasn t interested If it is the case that they would only do a bra fitting on non sale items then I think I should have been told that when I called to make an appointment Whilst I was in the shop another lady came in who had spent 190 on two bras asking for a refund as the bras were badly fitted This spoke volumes Obviously they have an issue with not training staff and poor fitting service I will never but anything from them again

Having rung around for a Marie Jo outfit the woman in the shop on the phone said that although she didn t have it in the shop yes it was in stock online So I ordered Buy on Monday despatch on Tuesday and receive it on Wednesday or so I expected for such a premium product Friday has arrived no goods not even a despatch note or indeed any communication I have rung and the person in the shop has no idea what s going on apart from that I should either call back on Monday or cancel What happened to the subtle process of See a product buy a product get a product

I ordered goods on line from Ouh La La for my wife s Christmas present on the 16th December the order was accepted and paid for and according to their web site GUARANTEED pre Christmas delivery On Saturday the 23rd December I phoned their shop to say I had received only half my order only to be told that the rest was out of stock until the new year This is certainly not guaranteed delivery pre Christmas I was told sorry during my call but that is still not good enough Other sites tell me when products are out of stock so that I can order elsewhere this site did not not good enough I will certainly not order from this company again

I still don t have my order over a week later when I let Ouh La La know about this I am told they have no tracking information from Royal Mail who they chose to send me my order They said despite no tracking update my order is out for delivery and I should go to my local sorting office to find out if they have it I have told them this isn t good enough and they need to resolve this as I m not convinced I will ever receive my order and they either need to send a replacement or refund me I have had no reply

I have still not received my lingerie after 2weeks so I would say the service is bad

Was buying as a surprise gift and picked 2-3 business day shipping which cost 68 CAD dollars for the purpose as it was time sensitive Item was shipped out nearly one week after order Was told half of shipping would be refunded which It never was On top of it got charged an additional tax and duty from the shipper they chose on amount of 140 So in total i paid over 200 dollars Canadian on a 350 dollar lingerie which came late The lingerie is beautiful but service and cost is pure robbery and highly disappointed From now ok I will be sticking to Glamuse in France

I am refering to a shop with this name in UK West Sussex They are scammers I placed an order of a considerable value that was not sent and somehow they forgot to mention that all three items are not available Battling to get a refund now

Made a purchase no issue but when it arrived in Dublin customs sent me notice that I have to pay another 77euro before it can be released Very dissatisfied as it cost 140 odd euro

Extremely irresponsible online store I placed an order on November 23 2024 and to this day I still haven t received the parcel The customer service is completely unhelpful they keep apologizing and asking me to wait but they have done absolutely nothing to resolve the issue There s no compensation no refund and no proactive solution offered They stated that they can only refund me once they receive back the items So if the items are lost or stuck at customs It s only the buyer who will be the one to suffer I m deeply disappointed and would not recommend buying from this online store

Still have not received this I only ordered because I thought it would be send via courier I even made sure to order enough to qualify