Petmania Reviews

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Catherine

1 year ago

I had to collect my order as delivery was not available

I was not able to get my order delivered and had to travel to the store although the website was promoting the delivery If I wanted to visit the store I would have not put the order online

M

Miriam Murphy

1 year ago

Ordered 3 large dog beds

Ordered 3 large dog beds Only one arrived first and the other two 3 days later with no explanation as to why until I emailed about them However doggies are happy

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VANESSA

1 year ago

Short expiring date on the product

Delivery was quick however I was not pleased to see that the dry food I bought for my dog expires at the end of July Thankfully I only bought one bag I don t think I will be buying anymore from this site

M

Margaret Joyce

1 year ago

Delivery very slow

Overall products supplied were good but as of today the 12th of February I m still waiting for one item to be delivered I was not aware that items were not available or in stock when checking out Initial order placed on 25th of January 2024

A

Ann-Marie

1 year ago

My order was delayed and I didn t

My order was delayed and I didn t receive an email or a phone call informing me as to why there was a delay I had to ring a couple of times and when I eventually got through I was told that the dog kennel I had ordered was damaged when they took it down from storage and that they would have to source the kennel from one of their shops which was ok When eventually the kennel was delivered it wasn t the one I had ordered although it is the same make just a different shape I rang and informed them of this and they did say I could have it returned but I actually needed the kennel so didn t return it Customer service needs to be improved

D

Dee

1 year ago

Considering I ordered barley straw

Considering I ordered barley straw invoice in the package said barley straw and I got hay

E

Erin

1 year ago

Order was 5 days late

Order was 5 days late My package got lost When it came finally the box was battered to pieces and my cat food inside was also battered It would benefit them to look for a different delivery company

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Debi Culleton

1 year ago

As a store Petmania is fine

As a store Petmania is fine however I recently had my puppy in for his first groom now whilst I can understand puppies and dogs in general aren t the easiest to work with However when I got mine back at a quick glance he looked fine but on closer inspection I found areas of his coat that were left longer than others particularly under his chin worse again his coat seems to have been singed as if the dryer was too set to high he s now left with burnt rough to the touch uneven hair Definitely wouldn t recommend for grooming will definitely not be availing of their service again

K

Katie

1 year ago

Long order processing time horrible communication

Order was processed for 3 days unable to reach cutomer service emails aren t being answered phone not picked up you are left in the dark after purchasing online

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Stephanie Fleming

1 year ago

10 days since I ordered and I ve heard nothing about dispatch

Second time ordering from this company second time I ve had to contact them over a week after I ordered since I had heard nothing about expected delivery date and was running out of dog food They resolved it the first time and I ve just emailed them again now but I m not going to order from them if this is going to be the experience every time

Rated 3.57 out of 5 by 140 Happy Customers

I had to collect my order as delivery was not available

Ordered 3 large dog beds

Short expiring date on the product

Delivery very slow

My order was delayed and I didn t

Considering I ordered barley straw

Order was 5 days late

As a store Petmania is fine

Long order processing time horrible communication

10 days since I ordered and I ve heard nothing about dispatch

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