Phoenixgasservices Reviews

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Nic

1 year ago

Awful service

Awful service didn t turn up for my appointment after i booked the day off no explanation and no apology From reading reviews i can see this is a common problem Avoid

C

Caroline Rowlands

1 year ago

Awful service

They have failed my vulnerable elderly uncle who lives alone He had been without heating for 10 days Failed to turn up on numerous promised days Spoke to contracts manager Stuart who gave his word that they d be out Spoke to another man who told us he was on his way 10 days we have been fighting with this company to get his heating fixed

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G D A

1 year ago

Ignorant

Failed to visit my mother in laws on Friday 16th for a booked annual inspection 13 00 - 17 00 and could not be bothered to return my call after leaving a message on the same Friday at approximately 16 10 I hope they pay more attention to detail when working on appliances Service has been rescheduled for Thursday 5th arranged through EMH hope they turn up fingers crossed

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Deborah Davies

1 year ago

Terrible communication

So I am given an appointment that I cant meet I call them to cancel and give them a new date to wich they send another letter telling me I ve missed my appointment and tell me I can be Prosecuted I call for a second time to make another appointment and tell them I need early as possible as I need to leave at 10 20am I called them at 9 40 worried they wouldn t have enough time they tell me there have been emergency and unable to attend shocking service and lack of communication my time is important to let your customers know if your not going to attend its so easy

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Charlotte

1 year ago

Unreliable awful service

Unreliable terrible service that s resulted in a week with no heating so far whilst it s -6 C outside just 6 C inside our home Poor no communication I have to chase to find out what s going on They send engineers out who are not qualified to touch the type of heating system we have despite knowing what we have I ve been waiting in a freezing house for them to turn up two days in a row this week as advised however nobody turned up Still no heating now Seriously unprofessional Clearly a fault of shoddy company management I feel for the engineers no doubt on the recieving end of this disastrous organisation

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Deborah Blake

1 year ago

AWFUL service

AWFUL service Been rung for the 4th time This is just this month Booked in 6th Jan Booked in 9th Booked in again for today 17th Should of been done before Christmas Has anyone turned up two leaking radiator s to be changed ASAP was the engineers diagnosis took the measurements Nov 24Booked in for Tue 21st Jan 8 -1 what s my chances ITS A JOKE

1 year ago

Amazing service

Amazing service I m councill property tenant Got the missed appointment card from phoenix Strange I didn t get any of appointment letters or calls or text massages I guess I need to be clairvoyant

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Tech life hacks And diy

1 year ago

no working Central heating-5 degrees told to wait 3 days pensioners with one with dementia

My parents had no working Central heating was informed on a Friday at 9am however got a phone call from them at 5pm to say they are now closed until Monday so will come out then -5 degrees with one parent with dementia I rang the emergency number for someone to put the phone down on me a disgrace of a company need closing down

J

Jason

1 year ago

Unreliable

Unreliable not for the first time they missed an appointment to fix my gas leak after turning it off and leaving me without gas for 6 days Avoid and get a reliable firm to do the job

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Graham Cadman

1 year ago

As an ex employee of this badly managed

As an ex employee of this badly managed company which has mistreated me to be making troubling decisions The main breaking point was when i had to put my tools down and leave site Finding out I haven t been paid my overtime which iv worked overly hard for just to keep a good name for the company and not let customers down or without a working system I was distraught when I m expected to work over after doing it for months and finding out they work on loopholes to deduct money from wages an they have done it with out consent Please help me with this anyone

Rated 3.95 out of 5 by 88 Happy Customers

Awful service

Awful service

Ignorant

Terrible communication

Unreliable awful service

AWFUL service

Amazing service

no working Central heating-5 degrees told to wait 3 days pensioners with one with dementia

Unreliable

As an ex employee of this badly managed

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