Phoenixgasservices Reviews

Hi They are good carers very short staffed

I had low boiler pressure- always on zero for almost 2 years which started in April 2019 when the boiler was actually less than 4 years old and meant the hot water run out too fast so baths were cold Despite numerous visits where they just kept adjusting the pressure which fell faster and faster each time the problem was only resolved last week- on January 22nd 2021 when the filling hose was found to be faulty and was replaced Yes they are nice people but why did it take them almost TWO YEARS to diagnose and resolve this problem Also because the boiler is in a bedroom and they don t wear shoe coverings my light coloured carpet is now filthy

I am a tenant with Homesplus initial visit Thursday 9th May Boiler needs a pressure relief valve I have now been without heating or hot water for 7 days Homesplus have asked them to contact me they haven t I have emailed the management team with 100 years experience no response Friday 17th May still no responses So latest update Homesplus have again asked Phoenix to contact me directly but haven t If they don t attend today I will have been without heating or hot water for 12 days as they won t be out till Monday if I m lucky ShockingI had already tried to email Kirsty the email bounced back So its now 12pm on the 20th May No phone call as promisedNo update as promisedI received an email from the MD on Friday after ignoring my previous email assuring me he has spoken to the team So if your team dont respond to you culturally you ve got problems Now before you comment I have not emailed Kirsty I submitted my details to you via Trustpilot as requested so as with other negative feedback you attempt to blame the customerSo I ve upgraded the stars because after a bad start the engineer that visited was outstanding solved the initial problem but found another promised to come back 2 days later and did All business are only as good as its people and this engineer is a credit to your business He was informative helpful and polite give him a bonus

Although ultimately i did not use Phoenix that is no reflection of the excellent service I have received from them The boiler at home packed up January and after a quick google i contacted Phoenix and they had a rep around with 24 hours Ryan was polite professional and knowledgeable No hard sell just straight sensible advice The quote was available within an hour and it was better than i had anticipated They confirmed that it could be fitted within 5-8 days I received a follow up call to check i was happy Decent company to deal with I chose a local installer however he was slightly cheaper but ultimately he could turn the job around a lot sooner which was my priority due to the time of year the boiler had failed

Couldn t of been happier with the service from the sales rep who came out and the engineer himself Firstly it was easy to choose the right boiler for us after speaking to the rep Helped me choose and broke down what we would be doing payment wise No complications at all Secondly the engineer who fitted the boiler Local lad very easy talk to and quickly got a long with him which made the fitting easier rather than treading on eggshells trying get past or make small conversation He left absolutely zero mess and asked before he had to re route a pipe and showed that it wouldn t be a visual problem I would 100 recommend these to anyone

Old cylinder and tank system removed Logic combi fitted by Mick Only four star but I give Mick 5 star Mick was very helpful and professional on a very difficult changeover one system to another Nothing was too much trouble for Mick Mick went the extra mile when difficulty arose The only reason for 4stars is that old electrical wires had been snipped and left untaped and unidentified Also the old thermostat left in place and a few other things I thought the agreement was to remove the old system entirely but hey-ho a good job done nevertheless Ps thanks Mick for putting up with my awful sense of humour

Our central heating boiler recently stopped working we have annual service contract with Phoenix who installed the boiler some 10 years ago We phoned their service department and they had an engineer out with in hour The problem was overcome with new boiler parts installed and we were up and running in no time I can highly recommend Phoenix Gas Services for all your plumbing servicing needs Ray Podmore

Though the part took a while to source but once Phoenix got it they acted quickly Billy was friendly and efficient and the job was finished to our complete satisfaction

We had a service carried out today Craig and his boss were both very professional friendly and efficient Craig explained everything that had been carried out on the service We also requested a quote for further work We would definitely use this company again

From start to finish the process has been a pleasurable one Friendly Positive Clear explanations along the way If you need any plumbing at all these are the Boys and Girls you need to be in touch with I had a new boiler fitted and cannot express enough Thankyou to Lyndsey and Phil and Mark and not forgetting Ryan who started the ball rolling Thankyou all again