Potterybarnkids Reviews

Stay away from this company

Stay away from this company Just placed an order when my confirmation email came through it said the items would be delivered in 4 months time I immediately called them and emailed and requested to cancel my order The lady over the phone lied to me and said she had canceled it she hasn t and the email I sent came back with a reply saying I d have to wait for the items to be delivered and then return them for a refund

Refund fiasco

I purchased an item almost 200 that broke within 1 day of use Returned it per PBKs instructions and over a month later still don t have my money back They claim they ve refunded it but can t and won t prove it I ve asked for a refund receipt date and time of transaction all to no avail I paid with PayPal and finally just filed a dispute as I have no other options and I ve called at least 5 times and typically get outsourced which is a whole other problem

I have been a customer of pottery barn

I have been a customer of pottery barn kids for over 7 years since I had grandkids and I have their credit card I ordered a football backpack monogrammed and now twice no initials Their customer services sucks they want me to send backpack back and try again Nope my 5 year old starting kindergarten in 5 days is not going to school without his backpack since his thermos and lunchbox matches

Ordered in November

Ordered in November Pottery Barn then cancelled after a week saying they cannot ship to UK anymore Over 8 weeks later they take the payment from our account after no correspondence They are without doubt the most disorganised and badly run company I ve ever dealt with Customer service is rude and unhelpful Spent an hour on the phone to just ensure the money is returned STAY AWAY from this shambles

If I could give 0 star I would

If I could give 0 star I would Ordered a toy on Nov 27 2023 for my grandson and still have not received it It was one of his Christmas gifts but never arrived I kept checking status of delivery and it was always the following week So I bought him something else at another retailer and figured the item from PB would arrive just after Christmas But it never did so I called to find out when toy would arrive and it was never sent out and PB wants to blame the vendor Well I don t feel I should pay full price for an item that has taken over 6weeks to get here But they blew me off and did not offer a discount they said once item arrives then I call again and waste my time on hold to complain again I will never shop here and I m pretty sure most of my family will go elsewhere Thumbs down for Pottery Barn

My wife order a vanity to gift her

My wife order a vanity to gift her grand daughter while visiting to Houston After Order confirmation email It was cancel by one of department without any explaining They could shipment to make sure every things okay They have zero Customer service They do not want to maintain customer relation A courtesy call to customer possibly can be resolve any issue related in shipping address I talk several associate by transfer calls to various department they are mostly rude doesn t want to listen No shame No apology No re-order options

Online Order Site NOT Secure

Don t use your credit card to order online at Potterybarnkids ca My daughters card account was hacked 6 months ago This morning I mistakenly used my credit card instead of PayPal to order kids sheets At 3 pm today I received an email notification from our bank letting me know that 11 000 00 was charged to an e-bike company today Their online order site is NOT secure don t use it

Absolutely TERRIBLE

Absolutely TERRIBLE They will say an item is in stock then once you order they will promise a certain delivery date Once that date passes and you try to cancel the order so you can buy elsewhere they will say the item is not eligible for cancelation because it s coming directly from the manufacturer I end up waiting 2 weeks for a crib and TWO MONTHS for a crib mattress pad and cannot cancel the item

TERRIBLE QUALITY Pottery barn and pottery barn kids has

Pottery barn and pottery barn kids has turned to garbage The quality of their items literally only lasted one day Price is high quality is extremely low I m sure this will be one of the next businesses to fail When calling customer service to alert them of their defective merchandise waited a long time for the woman to finally answer I politely and calmly described my issue then she placed me on hold mumbled something and hung up Do yourself a favor and shop elsewhere After years of shopping here they lost a customer today