Powertoolsuk Reviews

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powertoolsuk.co.uk
3.51
131 reviews
Great Rating
Based on 131 user experiences

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Rated 3.51 out of 5 by 131 Happy Customers

41.2%
13.7%
15.3%
14.5%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

Customers report fast delivery, good product quality, and excellent service, including competitive pricing and helpful staff. However, issues include expensive or unexpected delivery fees, poor packaging, and instances of receiving wrong or damaged items. Some negative experiences stem from delayed deliveries, out-of-stock orders, and inadequate aftersales support. Overall, the service is generally positive but marred by occasional logistical and fulfillment problems.

What customers love
  • Great product quality
  • Helpful customer service
  • Competitive pricing
  • Easy ordering process
Common concerns
  • Poor packaging
  • Wrong item sent
  • Delayed deliveries
  • Out of stock items

Last updated 2 months ago

D

Milwaukee impact wrench

Non-delivery I ordered a heater delivery stated as 2 3 days One week later we are still waiting
C

System works fine

Really quick delivery But unfortunately I received a different Milwaukee impact wrench than the one I purchased The item itself couldn t get picked up by Yourselves due to me having a full time job therefore I m having to mess around outside of work printing the return label off and having to send it back having an knock on effect on the delivery date of the drill I purchased
C

I ordered a recipricating saw on

System works fine However very disappointed that I wasn t told that the item was not in stock until a couple of days later I needed the saw for this week and now won t receive it until end of January If I had known it wasn t in stock I wouldn t have ordered it
M

I wait for my order almost 2 weeks

I ordered a recipricating saw on Wednesday very pleased it turned up on Thursday however on opening I found it was the wrong one and not the item I ordered The wrong saw was quickly collected the next day however the correct saw could not be sent out until the wrong one was collected I needed the saw for Monday which I told them and now Monday is here and no saw I m sure it will probably turn up this afternoon or tomorrow but that is too late for what I needed So through no fault of my own and after ordering In plenty of time for when I needed it I don t have the saw and going to have to do today s work with a hand saw Not very impressed I m sure the correct saw could have been delivered Friday or Saturday
J

A little disappointed that we placed an

A little disappointed that we placed an order and payment was taken straight away only to find out the product we ordered was out of stock
P

Dissatisfied

Order arrived intact and promptly - however when unpacked product boxes were damaged torn etc Contacted retailer and sent photographs showing damage however was given their reasons how or how not the boxes had been damaged Fully expected the retailer to at least refund their delivery charge - nothing doing - in my opinion bad customer service
J

Was told order would be with me within

Was told order would be with me within 3 days but it s over a week and still not here without being told it was out of stock until day 9
B

I have no problem with the goods

I have no problem with the goods supplied but I do have an issue with being charged for delivery and the goods not being delivered to my house I also take issue with your carrier saying that I was not home when they called to make the delivery when I made a point of being at home all afternoon waiting for them As an example of Of Parcel Forces inability to deliver to the correct address on Monday of this week they tried to deliver for goods which I had not ordered but where for a resident of another street I have contacted your company with regards this issue and I am still waiting for a reply The only reason you are receiving 2 stars in this review is because the goods I ordered were what I had to pick up from the Post Office
C

poor service and poor tool condition

Poor communication regarding dispatch Delivered wrong tool model Had the inconvenience of re packaging and sending back and waiting in another day for correct tool to be delivered There was three blades with wrong tool and asked if they could pop in a couple of extra blades for the inconvenience and received only 2 blades in the correct order Tool looked as if it had been kicking around a bit or display tool not brand new pristine condition and the l-boxx was dusty and dirty as if that had been kicking around for some time too Won t use them again even if they were a little cheaper not worth the trouble and tool condition not satisfactory
G

Advertising products not in stock

Advertising products not in stockNot amused

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