Pulsefibre Reviews

Pulse Fibre - Connectivity Unrivalled

pulsefibre.co.uk
5.00
24 reviews
Excellent Rating
Based on 24 user experiences

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Rated 5.00 out of 5 by 24 Happy Customers

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AI Review Summary Based on 24 reviews

Customers report consistently excellent experiences with Pulsefibre, highlighting outstanding support and fast issue resolution. The service is frequently described as brilliant, responsive, and professional, with engineers praised for being helpful and thorough. Residents appreciate the reliable internet connection and effective technical solutions. The company is noted for prompt responses and effective handling of issues. Overall, users are very satisfied with the service quality.

What customers love
  • Helpful customer service
  • Fast issue resolution
  • Professional engineers
  • Reliable connection
  • Quick response

Last updated 2 months ago

J

Execellent Services Provided by Chloe and Farhaan

Chloe and Farhaan have been very helpful Firstly accommodating my request in changing the date incoming to my apartment for collection the router for previous WiFi service provider Secondly helping me in raising the card for rectifying the problem in accessing BBC iPlayer Thirdly following up on instructions on how to solve the problem by email promptly Fourthly following up with a telephone call in offering assistance For further improvement of PulseFibre perhaps when connection is upgrading users are advised in advance of the possible potential probelms and remedial actions are offered should that be needed
C

Moved into a new flat pre-installed

Moved into a new flat pre-installed with Pulse Fibre and service not operational Naz and team were onto it soon after emailing Pulse support Problem was isolated to a cabling issue in the business riser and although outside of Pulse scope they still co-ordinated the fix with the building cabling contractor
P

Pulsefibre Who The BEST Broadband Company on the face of the Earth

I recently moved into a new property i was given choices on broadband supplier one popped up that i had never heard of Pulsefibre i decided to check the reviews far better than any of the mainstream suppliers so thought why not All i can say is wow what a company the day i moved in all set up and ready to go seamless Nothing in the slightest has gone wrong with the broadband but ive had many enquiries to them about certain aspects and every question has been met with an immediate response and fix Ive honestly not experienced this level of service from a broadband supplier its almost alien compared to BT Virgin or SKY I feel Naz Jawahir deserves a special mention for his customer service and knowledge Well done keep up the good work I do hope other companies sit up and take notice of what a customer actually needs Deeply impressive company and team I forgot to mention the actual product - fast really fast stable really stable perfect really over twice as fast as advertised
M

Really fantastic service from Farhaan

Really fantastic service from Farhaan and his colleagues at Pulse They are always willing to help when we call in Also very quick to respond as well unlike some of the other service providers out there Keep up the excellent work Farhaan and team
L

Signal boost

We called the Pulse team as our wireless signal was lagging in certain areas of our flat They were very helpful and scheduled time to install a signal booster Farhaan was very courteous he even took his shoes off when he came into the flat and friendly--installation was quick The new signal is great Thanks very much
W

Fantastic Customer Service

We had a minor issue with our connection and the entire process to get it sorted was exactly what you want from every company The phone was answered quickly both times I called the two people we dealt with Farhaan and Ian were exceptional both very friendly professional and sorted out our issue in a very short space of time
N

Brilliant and prompt service from Naz

Naz Jawahir was brilliant He took time to understand the issue solve it and also followed up to give me comfort I appreciate the prompt response and would recommend them to other residents in my building Thanks again
D

PulseFibre team Farhaan were prompt thorough skilled and very helpful

the WiFi failed last night when I followed ITVX advice to turn the router off then back on to watch ITV4 the residence is part of a block of flats provision I rang Pulse fibre Sunday evening They Farhaan their team member was back to me at 10 10AM Monday this morning Farhaan spent well over 90 minutes time 5 different phone calls to maintain contact as the phone provider - Three - kept losing my signal Farhaan was patient very highly skilled at knowing the complex series of manoeuvres to undertake and kind courteous throughout In the end he explained that the only solution was an on-site visit to reset to replace the WiFi router He has arranged this for tomorrow I m impressed
M

Very speedy customer service

Very speedy customer service Naz was great help in resolving my case
C

Great customer service team

Really good customer service based on my experience Even if there are any issues customer service team are very responsive and trying to solve problems quickly i wish other service providers were able to provide this level of service

About Pulsefibre

Full fibre broadband connectivity to your home switched on in minutes Lightening fast connectivity at speeds of 1Gbps download and upload

United States

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Frequently Asked Questions

Pulse Fibre is a UK-based provider of full-fibre broadband that delivers high-speed internet directly to homes and new build developments. The company operates under Pulse Fibre Limited (Company No: 17134459) and focuses on offering future-proof connectivity without the limitations of older copper infrastructure.

Pulse Fibre provides full-fibre broadband with speeds of 1Gbps for both download and upload. They also offer packages with download speeds up to 1000Mb, 500Mb, and 100Mb, all with matching upload speeds.

WiFi 6 is the latest wireless standard that provides faster speeds and better coverage. Pulse Fibre integrates WiFi 6 technology to deliver 'super-fast WIFI' with speeds up to 2Gbps on the move and reliable whole-home coverage, ensuring fibre speeds are not compromised by wireless limitations.

Yes, Pulse Fibre offers same-day activation for property developers. Once a property is ready, you can sign up and select a speed for rapid service activation.

Yes, Pulse Fibre offers flexible contracts for customers who may upgrade or move home. Set-up fees vary by speed tier, with some packages offering a £0 set-up fee. Most packages require a 12-month minimum commitment.

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About Pulsefibre

Pulse Fibre: Full-Fibre Broadband Delivered at Speed

Pulse Fibre provides full-fibre broadband connectivity directly to homes and new build developments. Operating under Pulse Fibre Limited (Company No: 17134459, Registered Office: Synergy House, Windmill Avenue, Woolpit, Bury St. Edmunds, England, IP30 9UP), the company focuses on delivering high-speed internet without the limitations of older copper infrastructure.

Lightning-Fast Connectivity for Homes and Developments

The core offering from Pulse Fibre is full-fibre broadband, providing speeds of 1Gbps for both download and upload. This eliminates buffering and supports multiple connected devices across the home. The service is designed for immediate use, with same-day activation available for property developers. There is no pre-planning required; once a property is ready, users can sign up and select a speed for rapid service activation.

WiFi 6 for Whole-Home Coverage

A key feature of the service is integrated WiFi 6 technology. This enables "super-fast WIFI" with speeds of up to 2Gbps on the move and reliable, whole-home WiFi coverage. The aim is to ensure that fibre speeds are not compromised by wireless limitations, removing dead spots and supporting streaming, downloading, and sharing across numerous devices simultaneously.

Contract Flexibility and Transparent Costs

Pulse Fibre highlights flexible contracts for customers who may upgrade or move home. Set-up fees vary by speed tier, with some packages offering a £0 set-up fee. The available packages typically require a 12-month minimum commitment and include defined download and upload speed tiers. The company also mentions a specific Social Tariff for eligible customers, including those who claim Universal Credit.

Customer Service and Support

Customer feedback cited in the content emphasizes responsive support and quick issue resolution. Assistance is available via email and phone during specified hours. The company positions itself as a partner for both consumers and property developers, with a stated focus on technical expertise and maintaining service reliability.

Availability and Network Growth

Pulse Fibre operates a UK-wide network that is described as growing quickly. Prospective customers are encouraged to check availability by entering their postcode on the company website. The service is targeted at new build properties and developments seeking fast, future-proof connectivity without the delays associated with traditional infrastructure upgrades.