Pulsefibre Reviews

Pulse Fibre - Connectivity Unrivalled

pulsefibre.co.uk
5.00
24 reviews
Excellent Rating
Based on 24 user experiences

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Rated 5.00 out of 5 by 24 Happy Customers

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AI Review Summary Based on 24 reviews

Customers report consistently excellent experiences with Pulsefibre, highlighting outstanding support and fast issue resolution. The service is frequently described as brilliant, responsive, and professional, with engineers praised for being helpful and thorough. Residents appreciate the reliable internet connection and effective technical solutions. The company is noted for prompt responses and effective handling of issues. Overall, users are very satisfied with the service quality.

What customers love
  • Helpful customer service
  • Fast issue resolution
  • Professional engineers
  • Reliable connection
  • Quick response

Last updated 2 months ago

J

Good customer service

Leaving a 5 star review due to the customer service Pulse have recently replaced the incumbent provider in our BTR building and the internet speed levels are good So far no interruptions have been experienced Unfortunately there was an issue with the console which the customer support helped to resolve They were responsive over emails and engineers arrived on time to fix the issue
T

Customer Service

Customer service was brilliant helping resolve an issue over the weekend Replied with five minutes of receiving our message and issue resolved five minutes later
M

I recently experienced the outstanding

I recently experienced the outstanding service provided by Pulse Fibre and I am thoroughly impressed From the onset of my request to upgrade to a 1 Gbit internet connection the team at Pulse Fibre demonstrated professionalism technical expertise and a genuine commitment to customer satisfaction Despite my absence during the upgrade process the team particularly Sean Pearman ensured a smooth transition They promptly changed my IP to a public one and were more than willing to assist remotely accommodating my needs with great efficiency When I encountered speed discrepancies Sean and his team didn t just address the issue they went above and beyond They suggested innovative solutions like the use of an ONT GPON RJ45 media converter and provided PPPoE credentials ensuring that the service met my specific requirements The resolution of my connectivity issue was swift and the confirmation of a 1 Gbit 1 Gbit speed was a testament to their dedication and technical prowess The delivery of the ONT to my concierge for a cleaner setup was the cherry on top showcasing their attention to detail and customer care Pulse Fibre s approach to customer service is commendable They re not just about fixing problems they re about forging relationships understanding customer needs and delivering more than expected I am extremely satisfied with their service and highly recommend them to anyone seeking a reliable customer-focused internet service provider A big thank you to Sean Pearman and the Pulse Fibre team for their exceptional service Your support makes a world of difference
C

Super fast service to resolve internet

Super fast service to resolve internet lagging issues Amazing service even during holiday madness Thanks Farhaan H for resolving a big headache for us You re 5 s
L

Phenomenal Support from Ian Smale

I am amazed by the customer support of Ian Smale My WiFi stopped working on Saturday 23rd December - in a time when people go on their well-deserved Christmas Winter break I tried my luck contacting Pulse and to my surprise I received a call from Ian in the evening He went the the extra mile to help me avoid a Christmas period without an internet connection His instructions were clear and he made sure to follow up even offering to walk through on the phone on the 24th December in case the router wouldn t start working Thank you Ian - You made my day
J

I m very happy with pulse fibre

I m very happy with pulse fibre my complex recently started using them however my apartment unit is quite big so even though their internet is very fast i couldn t get the full use out of it i called them and straight away they booked in an extender installation for the next day Extremely recommend the person who helped me out on this occasion was Farhad if i m correct they showed me how everything works thoroughly and how everything was done hassle free and very quickly Highly highly recommend based on my experience so far
B

They are responsive and solve any

They are responsive and solve any issues you face promptly
R

Naz did an excellent job in getting us

Naz did an excellent job in getting us set up and fixing the initial teething issues including adding and extender to strengthen our WIFI Cheers
C

WiFi loss

Had a major issue with my WiFi going down out of the blue sent an email and had a response the next day from Naz after a few emails we agreed to a phone call when I was home from work He was absolutely brilliant and persevered as is took longer than expected to fix checking every corridor in attempt to fix my issue which we eventually did Big thanks to Naz was superb
U

I had an issue with my WiFi

I had an issue with my WiFi The router hasn t been set-up properly and I had no internet when moving into my new flat But the team were super responsive by email and phone Ingot someone on the line very quickly when calling They then took the initiative of calling me back and guiding me through solving the issue on my computer as opposed to waiting for a technician to show Very friendly support staff clearly focused on helping and with a positive attitude Very good service

About Pulsefibre

Full fibre broadband connectivity to your home switched on in minutes Lightening fast connectivity at speeds of 1Gbps download and upload

United States

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Frequently Asked Questions

Pulse Fibre is a UK-based provider of full-fibre broadband that delivers high-speed internet directly to homes and new build developments. The company operates under Pulse Fibre Limited (Company No: 17134459) and focuses on offering future-proof connectivity without the limitations of older copper infrastructure.

Pulse Fibre provides full-fibre broadband with speeds of 1Gbps for both download and upload. They also offer packages with download speeds up to 1000Mb, 500Mb, and 100Mb, all with matching upload speeds.

WiFi 6 is the latest wireless standard that provides faster speeds and better coverage. Pulse Fibre integrates WiFi 6 technology to deliver 'super-fast WIFI' with speeds up to 2Gbps on the move and reliable whole-home coverage, ensuring fibre speeds are not compromised by wireless limitations.

Yes, Pulse Fibre offers same-day activation for property developers. Once a property is ready, you can sign up and select a speed for rapid service activation.

Yes, Pulse Fibre offers flexible contracts for customers who may upgrade or move home. Set-up fees vary by speed tier, with some packages offering a £0 set-up fee. Most packages require a 12-month minimum commitment.

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About Pulsefibre

Pulse Fibre: Full-Fibre Broadband Delivered at Speed

Pulse Fibre provides full-fibre broadband connectivity directly to homes and new build developments. Operating under Pulse Fibre Limited (Company No: 17134459, Registered Office: Synergy House, Windmill Avenue, Woolpit, Bury St. Edmunds, England, IP30 9UP), the company focuses on delivering high-speed internet without the limitations of older copper infrastructure.

Lightning-Fast Connectivity for Homes and Developments

The core offering from Pulse Fibre is full-fibre broadband, providing speeds of 1Gbps for both download and upload. This eliminates buffering and supports multiple connected devices across the home. The service is designed for immediate use, with same-day activation available for property developers. There is no pre-planning required; once a property is ready, users can sign up and select a speed for rapid service activation.

WiFi 6 for Whole-Home Coverage

A key feature of the service is integrated WiFi 6 technology. This enables "super-fast WIFI" with speeds of up to 2Gbps on the move and reliable, whole-home WiFi coverage. The aim is to ensure that fibre speeds are not compromised by wireless limitations, removing dead spots and supporting streaming, downloading, and sharing across numerous devices simultaneously.

Contract Flexibility and Transparent Costs

Pulse Fibre highlights flexible contracts for customers who may upgrade or move home. Set-up fees vary by speed tier, with some packages offering a £0 set-up fee. The available packages typically require a 12-month minimum commitment and include defined download and upload speed tiers. The company also mentions a specific Social Tariff for eligible customers, including those who claim Universal Credit.

Customer Service and Support

Customer feedback cited in the content emphasizes responsive support and quick issue resolution. Assistance is available via email and phone during specified hours. The company positions itself as a partner for both consumers and property developers, with a stated focus on technical expertise and maintaining service reliability.

Availability and Network Growth

Pulse Fibre operates a UK-wide network that is described as growing quickly. Prospective customers are encouraged to check availability by entering their postcode on the company website. The service is targeted at new build properties and developments seeking fast, future-proof connectivity without the delays associated with traditional infrastructure upgrades.