J
Julien Begasse
Great customer service
Great customer service
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AI Review Summary
Based on 24 reviews
Customers report consistently excellent experiences with Pulsefibre, highlighting outstanding support and fast issue resolution. The service is frequently described as brilliant, responsive, and professional, with engineers praised for being helpful and thorough. Residents appreciate the reliable internet connection and effective technical solutions. The company is noted for prompt responses and effective handling of issues. Overall, users are very satisfied with the service quality.
What customers love
- Helpful customer service
- Fast issue resolution
- Professional engineers
- Reliable connection
- Quick response
Last updated 2 months ago
T
Tommy
Farhaan is a superstar
Farhaan is a superstar We moved in to a new apartment and the WiFi wasn t working I made a call and he was at our door in under 30 minutes implemented a temporary fix and came back two days later with a brand new router and a permanent fix Outstanding service
M
Mark Duffy
Great company
Absolutely brilliant service from this company I signed up for the internet There was a connection problem and I had Naz call me within an hour of pointing out a problem An engineer called the same day but there was a connection issue Another engineer called the next morning at eight Am and promptly sorted the problem Highly recommended Would not get this kind of personal service from virgin BT or any other supplier Thank you to Naz and his team Five stars all day
C
Charlton
Can t thank these guys enough Farhan
Can t thank these guys enough Farhan and Naz So helpful we are in a new house and the fibre is excellent I just needed a booster upstairs which I received and talked thru by the guys and all good
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About Pulsefibre
Pulse Fibre: Full-Fibre Broadband Delivered at Speed
Pulse Fibre provides full-fibre broadband connectivity directly to homes and new build developments. Operating under Pulse Fibre Limited (Company No: 17134459, Registered Office: Synergy House, Windmill Avenue, Woolpit, Bury St. Edmunds, England, IP30 9UP), the company focuses on delivering high-speed internet without the limitations of older copper infrastructure.
Lightning-Fast Connectivity for Homes and Developments
The core offering from Pulse Fibre is full-fibre broadband, providing speeds of 1Gbps for both download and upload. This eliminates buffering and supports multiple connected devices across the home. The service is designed for immediate use, with same-day activation available for property developers. There is no pre-planning required; once a property is ready, users can sign up and select a speed for rapid service activation.
WiFi 6 for Whole-Home Coverage
A key feature of the service is integrated WiFi 6 technology. This enables "super-fast WIFI" with speeds of up to 2Gbps on the move and reliable, whole-home WiFi coverage. The aim is to ensure that fibre speeds are not compromised by wireless limitations, removing dead spots and supporting streaming, downloading, and sharing across numerous devices simultaneously.
Contract Flexibility and Transparent Costs
Pulse Fibre highlights flexible contracts for customers who may upgrade or move home. Set-up fees vary by speed tier, with some packages offering a £0 set-up fee. The available packages typically require a 12-month minimum commitment and include defined download and upload speed tiers. The company also mentions a specific Social Tariff for eligible customers, including those who claim Universal Credit.
Customer Service and Support
Customer feedback cited in the content emphasizes responsive support and quick issue resolution. Assistance is available via email and phone during specified hours. The company positions itself as a partner for both consumers and property developers, with a stated focus on technical expertise and maintaining service reliability.
Availability and Network Growth
Pulse Fibre operates a UK-wide network that is described as growing quickly. Prospective customers are encouraged to check availability by entering their postcode on the company website. The service is targeted at new build properties and developments seeking fast, future-proof connectivity without the delays associated with traditional infrastructure upgrades.