Purplebricks Reviews

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purplebricks.co.uk
3.57
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.57 out of 5 by 139 Happy Customers

43.2%
13.7%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customer reviews for Purplebricks show a mixed experience, with many praising specific agents for professionalism, knowledge, and helpful communication, while numerous others report poor service, slow processes, and unresponsive staff. Some customers highlight issues with valuation accuracy and platform usability, while others appreciate the convenience of the app and online tools. The overall feedback reflects inconsistent service quality across different agents and interactions.

What customers love
  • Helpful agents
  • Easy app use
  • Informative guidance
Common concerns
  • Slow process
  • Valuation issues
  • High pressure

Last updated 1 month ago

J

Informed advice on valuation and good

Informed advice on valuation and good communication during process also following on advice for progressing to putting property up for sale Very professional and information app on purple bricks site
P

Richard Evans was very knowledgeable

Richard Evans was very knowledgeable polite and on time Communication was first class Thanks Richard
M

Informative and transparent

Colin was extremely professional and understanding He gave us lots of information and was very transparent We very happy with the service ab nd professional care that he provided
C

My experience with purple bricks

The gentleman was very nice polite and very helpful I didn t feel any pressure when to sell gave me plenty of information and when we are ready to sell we will definitely contact purple bricks thankyou
A

Easy

Very well priced platform and very simple to navigate Great service from Micheal
M

virtual valuation

I received a virtual valuation from Duncan and he was very patient and friendly He explained the process clearly and I was happy with the outcome
N

Gareth was fantastic

Gareth was fantastic I was getting quite flustered and he made me feel at ease He was very knowledgeable and professional Will definitely be in touch again soon
S

Good experience so far

Really supportive team response times are good though at times you may have to wait for email replies but my property is sold STC so I m happy I hope this support continues from Purple Bricks maybe emails can be responded to a bit quicker but I appreciate that there must be a lot of queries Their service was free I just purchased the Rightmove addon so I m very happy They also followed up for conveyancing which I thought is a very good option for first time buyers Well done to the Purple Bricks team So far so good and thank you
P

Natalie was very pleasant and friendly

Natalie was very pleasant and friendly She asked questions explained and gave examples for her responses
D

Olivia is very professional

Olivia is very professional and very good at her job Her advice and support is first class

About Purplebricks

You could save thousands when you sell your house with Purplebricks. Book a house valuation. Revolutionising the home moving process with the latest technology.

United States

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