Racq Reviews

After 36 years and a Gold Membership

After 36 years and a Gold Membership loyalty should be everything I showed you 36 years loyalty RACQ you showed me in two days it s worth nothing Renewal notice for car insurance was very high you said all you can do is increase my excess and take extras like car hire off I called other providers they said to me - keep your extras and the excess you like and pay us 2385 less for the same motor vehicles How can you be that much more expensive RACQ Ripping people off

If I could rate zero stars I would

If I could rate zero stars I would AVOID AT ALL COSTS LITERALLY Staff are lazy and would much rather get you to pay out or cross sell than to advocate for you or to be there during your unfortunate incident I will continue to work tirelessly to get everyone I know to ditch this so called members organization

Worst Company to deal with ever

RACQ are trying to blame us for an accident that is clearly the other drivers fault Everything is on camera and even the Lawyer has said it was the other driver s fault however they are still blaming us and have sent it to the debt collectors they didnt even need to pay to fix our car Very greedy and worst company to deal with ever

HORRIBLE HORRIBLE COMPANY

HORRIBLE HORRIBLE COMPANY After making me wait over 5 months for information regarding my claim which was a harmless accident They screwed me around with no contact for 5 months investigated the claim to then turn around and tell me that my claim was fraudulent and not able to be settled Leaving me with no car no hire car I paid 1800 for the insurance claim in FULL to receive none of my benefits Half way through my claim they added on 750 excess without telling me due to 1 speeding fine I had almost 5 years ago which I did disclose to them before I made the claim Everytime I called for information the staff were disgustingly rude had no sympathy towards the situation They also made me provide a medical certificate to prove I was competent in doing an interview with the investigation team Don t waste your time or money insuring with them unless you like to throw money down the drain Feral disgusting company

After telling me I was eligible for a

After telling me I was eligible for a refund they then don t bother to actually follow through with it After me following up with them up for MONTHS Nothing was resolved This is after being insured through them for over 8 years NEVER AGAIN WILL I INSURE ANYTHING THROUGH THEM AGAIN

RACQ are corrupt

RACQ change their story with every renewal They have been told that I am travelling the country as a health professional Today they advised that they won t review my policy - after over 30 years of membership because I have been out of QLD for over 12 months I was told last year that I was covered whilst travelling What a rort - no claims in that time and paying premium price for comprehensive insurance

Crap company

Crap company so disappointed my daughter waited over 5 days someone to contact her regarding towing a car Not good enough will be helping her find another insurance company

Avoid avoid avoid

Avoid avoid avoid We Currently have 7 yes seven Racq policies This includes Ultra care breakdown and full comprehensive on my car that THEY broke They have failed on break down service customer service and negligable on care or customer support We ASKED FOR A TOW after my car was stuck in gear later to find out 6th and reverse No tow truck sent only a RACQ call out guy off his head he drove my pride and joy stuck in 6th And reverse and burnt out clutch We are Still trying to speak to someone to make sense and no support from RACQ TOTALLY ignoring emails and bad service and failing to communicate follow up or care at all Ignoring my contact and emails Now almost 3 months later no resolve RACQ is evasive non communicative PLEASE find another insurer We are currently still trying to seek any kind of support from them no car and still paying them for 7 pollices and previlage being treated with contempt by RACQ

Road raging RACQ truck Driver Cornubia

Road raging RACQ truck Driver Cornubia Qld Would not let me out of my park i am more out of the park then in I honestly thought he would let me out cause it made sense Nope he comes right up behind my boot then starts blasting his horn so I kept going he follows me out to the end of the driveway still blasting away now we have an audience I flipped him off he s still honking he parks behind me gets out comes over starts to give me a spray I tell him to go away giving him the hands up he calls me a c nt starts banging on my window I have 2 kids in the car then the hero goes back to his truck