Ramp Reviews

Ramp Network | Web3 financial infrastructure | Buy & sell crypto

3.54
137 reviews
Great Rating
Based on 137 user experiences

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AI Review Summary Based on 138 reviews

The majority of reviews for Ramp are positive, highlighting a fast, easy, and reliable user experience for cryptocurrency transactions. Conversely, a significant number of negative reviews detail serious problems, including failed transactions, lost funds, and unresponsive customer support. Many users praise the speed and simplicity of the service, while others report high fees and poor support interactions. The overall sentiment reflects a divide between highly efficient service and instances of critical platform failures.

What customers love
  • Fast and easy
  • Simple process
  • Quick transactions
  • Secure platform
Common concerns
  • High fees
  • Slow processing
  • Failed transactions
  • Account issues

Last updated 3 months ago

M

I Purchase Some XRP last week I tried

I Purchase Some XRP last week I tried to do it yesterday and was denied It went through my account and then it was rejected and I don t know why
R

Horrible service

Horrible service Response time is atrocious if they ever respond Use somebody else and save yourself a headache and nightmare
S

Scammers

I transferred money through Ramp Network but this transaction failed Ramp Network did not transfer the money back to me but kept it themselves I get the idea that this company are scammers They are also not responding to my emails now
G

This is the first time I ve used ramp

This is the first time I ve used ramp through exodus My purchase was made 3 days ago and still has yet to hit my account At least with sardine it hit within 20 minutes 3 days is just ridiculous for a purchase to still be in process Also you cannot get any help or answers when trying to find out a time frame on when exactly a purchase will clear and hit my crypto account I ve noticed by other reviews I m not the only one experiencing the same issues I would not recommend using ramp at all id it literally takes days to weeks for a transaction to go through
M

Fail transaction no feedback

First transaction went fast and without problems later on you deducted money from my account but I never received my coins on other end Without notice you started asking for documentation that I am not able to provide in moment because I work abroad And didn t refund my money
K

My transaction was scrolling and never

My transaction was scrolling and never processed I submitted a ticket and no one got back to me I read the same complaints on here about support ticket problems and the same apologies When money is involved and your personal information is out there it is troubling when you can t get in contact with someone Can I get my personal information deleted from your account and be assured my transaction is cancelled Thank you You said they are working on the problem How long does it take to see if a transaction went through and to cancel an account I can t start a new conversion with tech after the conversation ended It won t allow me I have to write a review to get a response from the company Is there a contact for Szymon Sypniewicz
A

Absolutely ridiculous

Absolutely ridiculous they took my money and I ve not yet received the crypto it has been 4 days now and the transaction is still pending On top of that I can t get a response from the customer service Honestly I m so disappointed I don t even know if I ll get my money back I definitely do not recommend this crypto network
A

The transaction took two days to

The transaction took two days to execute even with SEPA easy transfer Strangely the payment was displayed as received then a significant increase on Bitcoin price happened and the payment displayed again as processing which means I received the funds after price of BTC went up I know the final price is displayed after the payment is processed but I find it strange that it went from processed to Awaiting to processed again when an increase in value was happening
K

Terrible

I bought some Cryptos on 6th of december today is 19th of december still didnt got my cryptos but the had my money I talked severel times with the support they are bunch of useless one sayong they need manual checks wait until we email you the other saying my funds will be returned in 10 days I used their service before and had no issue worked well What is going on with this now Textint them every day they not aswering 13 days passed since then still didnt get my money or crypto Yesterday on 23th on dec I ve got my refund I don t know what could go wrong with them I had no issues using their services before Hope they change something on this in the furture Customer service is still very bad texteed them 3 days non stop not even bothering to answer
A

INCOMPLETE REFUND RELEASE REQUEST 11074

INCOMPLETE REFUND RELEASE REQUEST 11074Regarding the above-mentioned subject I am writing to bring thing matters to your utmost attention I have initiated Crypto transactions through Ramp portal to cash out to my bank account but somehow the funds were not able to be sent to my account and were supposed to be refunded Please refer to transaction id 2c24aa55- 11b9-41e1-8075-545c320d1e6b on March 3 2024 at 5 33 PM and support ticket id 11074 Upon my email sent to the Ramp support team I have then received a response from Alex stating that the refund has been listed and shall take 10 business days for processing However until today a month from the transaction date I haven t received the refund from Ramp despite all my emails to the support team which were left unanswered I believe that Ramp has embraced RELIABILITY AND EFFICIENCY as the company values Please kindly help to investigate and look into this matter as soon as possible and refund my Crypto Even though it may seem small to you it is a big amount for me Appreciate your time and thank you in advance

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