


Based on authentic user experiences
Nicola
6733 reviews
N/A
1 year ago
this organisation is a -5
If I could give this organisation a minus 5 I would- so unhelpful Powered by a robot - they have one supposedly helpful response and then your ticket enquiry is closed and cannot be accessed again Apparently the money you pay is held by Agoda another super unhelpful site who did not have my booking but had my money The hotel was powerless to help as they don t receive the money until I check in An unmitigated disaster
Sharon
6733 reviews
N/A
1 year ago
Everything everyone else says is true
Everything everyone else says is true Horrible company- their entire business plan is deception I m filing a complaint with the federal trade commission- I suggest everyone else do the same
John Schwab
6733 reviews
N/A
1 year ago
Slimy tricksters
Page location put them immediately below my preferred hotel so in a rush I dialed them thinking I was calling my hotel s 800 number my mistake After stumbling through an awkward conversation with an agent who barely knew his job I was needlessly booked in an ADA room Good thing I called my hotel directly to fix that but I missed out on club points because I used these clowns
Joanne Johnson
6733 reviews
N/A
1 year ago
After a month of having the money
After a month of having the money andthe day before check in they had not booked the reservation at the hotel Many phone calls and emails and without resolution Their customer service line has a waiting que of 146 calls Had to call the sales line to get through
Susana Galeano
6733 reviews
N/A
1 year ago
FRAUD COMMUN COMPLAINT RESERVATIONSTAYS
I booked Holyday Inn and got confirmation from Reservationstays didn t pay attention When arrived Holyday Inn has not book room for us and they told us to check refund with our agent That s how I understood what was this reservationstays com I m written emails and doing what I can to get refund for 430 USD nothing behind email adress or phone number How can we submit a commun complaint for this fraud
Jeremy Powell-Tuck
6733 reviews
N/A
1 year ago
Avoid
Arrived at my hotel to be told that I had booked and been charged two single hotel rooms when I had confirmation for just one as I intended Ended up paying double The hotel said this had happened before I thought I had booked through the hotel website and was surprised to hear that my booking had been through Reservation Stays which I had never heard of Reservation Stays have not engaged with complaints at all
Bob Dewstow
6733 reviews
N/A
1 year ago
This company is an absolute SCAM
This company is an absolute scam booked hotel here in Australia we are Australian and the website looked as though it was the hotel we were looking to stay in quoted in AUD but when we got the voucher it also included additional charges but looked as though it was AUD When the amount came through on the credit card it was all in USD and was twice the advertised room rate Made a complaint the robot named Jannah provided some noise about cancellation and then closed the ticket A SCAM
Randy Alkins
6733 reviews
N/A
1 year ago
Made reservation through them
Made reservation through them They lied to me about being the Hotel I wanted Made reservation at a Canadian Hotel I live in USA Was quoted rate in Canadian dollars but when they processed the payment it was made in US dollars US dollars are 1 3 better than Canadian SO was over charged b about 300 US dollars for the bill Would not answer the phone about this Worst service there is
Michael Pasquale
6733 reviews
N/A
1 year ago
Do Not be Fooled into using this site
Do not use this site It misdirects from the hotel you are trying to book with and then makes a non-refundable booking without any notice at all that it is non-refundable This is a shameful scam and i urge you not to be a victim
Chris Chapo
6733 reviews
N/A
1 year ago
Scam Site and Scam Refunds
Scam Site and Scam RefundsI thought was booking directly directly from Four Points but turns out this company uses sketchy marketing tactics to pretend to be the direct website I accidentally booked the wrong date I paid for the refundable option which when I booked which made it seem like it was truly refundable but some sketchy refund site that they use said it wasn t refundable I admit I was duped by this one NEVER USE THESE SCAMSTERS