Rivieratravel Reviews

The only problem I found was that if I checked out a particular date for a cruise and the cabin I wanted wasn t available I couldn t just go back to the list of dates I was looking at the website kept taking me back to the start dates in April and I had to move forward page after page to get to the one I wanted Could just be me not using the site properly However I did find what I was looking for and have booked a river cruise for September

I accessed the website to browse European river cruises found one I was interested in but as a first time cruise traveller found the availability and prices confusing I did not understand that the prices reflected availability of certain cabins so that the same cruise looked more expensive on certain dates However I rang the contact number and spoke to a very helpful agent who didn t make me feel foolish and was able to explain everything and confirm there was no single supplement Armed with my new knowledge I went back on line and secured a trip quickly and easily Also good follow up emails I think the website could be clearer for people who haven t had this type of holiday before but I was very satisfied with customer service and the booking process

I chose a Rhine cruise holiday then followed all the links to book it and went all the way through to payment Payment details were entered and then website threw up an error I telephoned Riviera and the representative I spoke to quickly established that the booking had in fact been made and managed to send me the necessary confirmation

Booking was so easy and quick However not for the first time the system isn t allowing me to complete guest details - e g passport insurance details for either guest Was ok a few weeks ago when I entered details for another holiday this year but also had issues with this last year

This was our second river cruise with Riviera Travel Last time we booked through a travel agent but this time we went direct through the Riviera Travel website However the site had problems so we had to complete our booking by phone We were also unable to complete our travel information online The Riviera colleagues on the phone and by email were very helpful and friendly and responded quickly It would be good if Riviera could address their technical issues with their website but thanks to their staff the booking process was easy and a pleasant experience

I had a booking for the holiday Walk and Discover to Slovenia The flight from Heathrow direct to Ljubljana at 1 45 as advertised on the Riviera website was changed to a flight departing at 8 45 for Zagreb followed by a bus journey to Ljubljana of over 2hours Since I am traveling from Scotland it was simply impossible for me to get to Heathrow early enough for this new flight time On my first call to Riviera when I explained this I was asked to hold for a minute while this was discussed with a manager Twenty minutes later I was still on hold and in the interim had received and email simply reiterating what I already knew about the flight desitination change The operator did not even have the courtesy to speak to me again After another phone call I was offered a goodwill gesture of 50 towards an overnight stay in London Not only would this not go far towards paying for a hotel but traveling on the previous day was simply not an option for me I have now been left with no choice but to cancel the trip losing a 250 deposit Having checked on the BA website it would appear that the original flight direct to Ljubljana is still available I put this to the company but no one could give me a satisfactory explanation of why this flight change had been made I have traveled with Riviera several times before and have until now had nothing but positive experiences Update - Having had a call from a very pleasant and knowledgeable customer relations advisor who had thoroughly looked into and fully understood the issue I faced I am now very satisfied with the response She was very apologetic about my earlier experience when contacting the company It s a pity that it has taken so long to resolve this issue but my previous confidence in Riviera travel has certainly now been restored

Booked a recent river cruise for summer 24 The booking staff member was very helpful as there were x3 people involved in my party paying separately for different accommodation so a little involved

Tried to book online but got part way through and then was told I would have to phone to finish the booking Did that and the person I spoke to was really helpful and got our booking completed in no time Very good service from her

We were given detailed information about how we could book and also about needing to confirm flights before confirming our request This was done efficiently We needed to arrange holiday insurance first and the agent held our booking for 48 hours which was very helpful

I booked over the phone The staff were very patient helpful and knowledgeable