AI Review Summary
Based on 137 reviews
Customers consistently report fast shipping and high product quality with Silver Gold Bull, accompanied by very positive overall experiences. Conversely, recurring complaints focus on expensive premium pricing and subpar packaging or delivery practices, including issues with signature confirmation and Canada Post. Some negative experiences involve billing errors and significant delays, which have led to lost trust for a few long-term customers.
What customers love
- Great product quality
- Helpful customer service
- Easy ordering process
Common concerns
- Expensive pricing
- Poor packaging
- Billing mistakes
Last updated 3 days ago
B
Brent Davis
Wow so happy to relay everything with my silver investment went perfectly ultra fast mail shopping experience wonderful In the future I will buy my gold and silver investments with your business Thanks Brent
T
Terry
I called to inquire about a glitch in
I called to inquire about a glitch in purchasing a coin They picked up on the third ring When I explained the problem they immediately said there was a glitch in the system and would immediately cancel the purchase No excuse no I m sorry we can t cancel the order It s nice to hear a company own up to a problem and take care of it without question Turned around and reordered without any problems Best service hands down
W
Warren
Easy purchase using BitPay
Easy purchase using BitPay It cost a little more than an eTransfer but I had some bitcoin i wanted to get out of anyway Would be nice if it came via courier instead of Canada post but all in all still a good experience
M
My-Phuong Tran
Beautiful silver bars
The price was affordable the parcel was well packed and arrived within reasonable time The bars are beautiful and without damage
M
Mark
Excellent to deal with
Excellent to deal with as always
R
Roger
New customer
My order was received accurately and promptly and information and tracking were available during the processing and shipping time
R
Roy
Top notch service
I was confused on how to make the payment after placing my order After an email from customer service wasn t quite enough for me I received a call and was walked through the procedure Excellent customer service My purchase arrived in a timely manner and I am very happy with it I will be purchasing from you again and recommending you to friends
M
Maiya Tarrabain
Customer service is great
Customer service is great purchasing is easy no duties since I live in Canada the coin is beautiful I will order again thank you
G
Grant Ritchie
Silver Gold Bull continues to delight
Silver Gold Bull continues to delight My 15th order was for two one-kilo Royal Canadian Mint silver bars To my dismay when I received the invoice my lovely state of California had tacked on a 7 75 tax None of my previous orders had been for less than 2 000 so I hadn t realized that while bullion purchases of over 2 000 are tax-free purchases of less than that amount get nicked for state sales tax Way to take care of the little guy California - Anyway I called SGB spoke to Kyle and asked if I could add a bar to my order to exceed the 2 000 mark and avoid the tax Yes sir Mr Ritchie right away Mr Ritchie Even though my original order was in process and it had to be a hassle for them to cancel the order Kyle and Isabelle R in payment jumped right on it and left me once again a delighted customer Thanks guys
T
Tim
Great service and quick delivery
Great service and quick delivery This is my second order with Silver Gold Bull and it was great The new bill pay will my bank is a great new feature
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