Sgb Reviews

I was never asked my ID this package was left in from of my door after 2 failed delivery attempts I had left my cellphone number on a post-it on the door to make sure the delivery guy gave me a call before leaving another failed delivery notice but he simply left the package in front of the door without calling me A small box with hundreds of dollars worth of precious metals inside of it

The thought of some porch pirate getting a package from you because the FedEx delivery person did not get a signature confirmation and just left your valuable package laying on the stoop is unacceptable

This was the first time ever that I purchased gold and silver from SGB I was not impressed when I made a purchase of silver coins and they were on back order and I had to wait I didn t notice this until I went to pay for my order They should show the item as out of stock so you can order something different that is in stock They were only back ordered for a month so I proceeded The order was still not ready for shipping after a month I was frustrated I found another dealer in Toronto I ordered silver and gold a bit cheaper I must add on a Monday and had my items on Wednesday yes 2 days and I live in the Ottawa Valley The Toronto dealer actually shows items out of stock and you cannot order them what a brilliant idea With SGB I had to follow up on my delayed order to be told yes it will ship on time to no still not available from the mint Why sell a product you don t have stock on I will not be buying from SGB ever again I learned a valuable lesson with my first purchase and now have found a better dealer in Toronto that tells you what s available it s cheaper and the delivery is lightening fast As for customer service Isabelle was great to deal with she saved the day Other representatives from the company no they appear to be checked out with customers who just dropped 14k with their company SGB received one purchase from me and it will be the last purchase I will say SGB did ship my order overnight courier and that was a pleasant way to end this purchase

Was notified about shipment and had to track down my order at Canada Post Order was not delivered to door

I wrote a critical review on SGB s site They reached out and offered me 50 credit to remove my review I declined I ve notice my review has been removed by them Hard to trust a company that utilizes shady practices and censors any critical information UPDATE after posting this SGB reached out to me and addressed my original complaint in a satisfactory manner I believe a company should be assessed based on how they treat problems and they ve made it right I d update my experience to 4 5 now

What s in it for me It s after the fact now The issue that matter to me is money lowest price discounts etc What your shipment method is different from any other company in CANADA In all my dealings with your sales people I was ill treated

I still have not received this order Customer service was helpful in locating where the package was detained and got it moving again

Ive been a long time customer bit during the covid silvergoldbull claims shortages wait times etc to justify the price gouging that they are participating in Very disappointed with that Premiums have doubled they claim 20 day delays because of demand and high premiums bit ive yet to experience a single delay Just plain price gouging

nothing to do with SilverGoldBull I just don t know why we have to make a special trip to go to a depot to pickup the order their excuse was to avoid personal contact when it requires a signature BUT AT THE DEPOT I STILL HAVE TO FACE A PERSON TO SHOW MY ID AND KIND OF SINGING IT OFF WHAT THE HACK IS THE FREAKING DIFFERENT

Everything was good except for two things 1 Although the site mentioned that the gold coins would be for a random year but I did not expect to have them dated back to 1980 I though they would be as recent as the last 5 to 10 years 2 The delivery guy did not ask for a signature upon delivery although the shipping says it is a requirement