Shopdisney Reviews

Well I can understand the bad reviews as Customer service depends on who you get dealing with your issue I ordered several items some of which were personalised I realised immediately a spelling error but could not contact them until the next morning Was told order had already gone but they would get in touch with the department and it would take a couple of hours to get back to me then got disconnected from the chat So got connected again to a different advisor who amended the order and assured me it would be correct which indeed it was when it arrived However another item was missing the personalisation I had to send a photo but they then said they could not replace it as the item was out of stock and they could only refund for the item After much discussion I asked if they could replace it when they came back in stock Eventually they told me to contact them again when it was back in stock I had to look everyday When it did come back in stock I contacted them immediately and they agreed to send me one I was concerned as a couple of hours later it was out of stock again Thankfully it has arrived and I am grateful and pleased with everything I ordered but I must admit Customer service is very hit and miss when things go wrong

It arrived quickly within 6 days despite the current pandemic BUT my box was open already and the packaging was squished on my baby yoda

Part of our order was out of stock which we only found out when we opened the package We received an invoice a few days later telling us Not a great system

Happy with the products but christmas ruined due to arriving in packaging plastered with disney and no option of plain packaging Have a clue disney

Great when they offer free delivery over 50 but their variety of Star Wars stock is disappointingly small particularly with Black Series figures which seems really odd from the franchise owner They occasionally stock the odd wave of figures and then miss out most of the subsequent releases However when they do stock Black Series they re normally priced at 19 99 which is very competitive and their can be additional off promotions off on top of that which is pretty good I found their returns process to be really easy as I have a collection drop-off point for their courier very close to my home

My order arrived in a box that had definitely been tampered with and opened Luckily my order was still all there They didn t like what they found Maybe The Disney store should send orders in plain boxes Not ones advertising the contents are full of Disney stuff Still waiting for tee shirts I ordered aswell

I love Disney I always have but they use UPS - in short don t expect your stuff to arrive on time no matter what it shows as delivery date They will just change it without any communication to the buyer even if you sign up to receive communications It s true that UPS are the main offenders here but it s Disney s choice to use them - fedex is the way to go Snail mail even would have been much faster

I put an order in on 1 12 2022 for 2 soft toys for my autistic children it was advertised as dispatched on 3 12 2022 delivery no later than the 8 12 this date has come and gone now nobody will reply by email the delivery company evri haven t recieved it and told me to speak to customer services at disney again an email with no reply even complaints email at disney is reverting to the email I have tried several times I have always purchased from Disney at Christmas now I m beginning to think this is a mistake UPDATE Customer services have sorted a replacement and has sent express delivery at their expense also refunded my original postage thankyou disney

UPDATE Your returns evri portal is still broken it has been broken for weeks I and multiple people have sent multiple emails about this but it still is not fixed Evri Shopdisney intelligent returns Original review Upset with the falling levels of service recently UK10126406 UK10110719In 2 orders 1 on my main account under jlc75345 yahoo com and 1 on a guest account because the checkout kept crashing on their website I returned 1 product from each of these orders using the free returns labels but neither got refunded Had to spend weeks chasing back the money trying to get hold of customer service and trying to get refunds Finally after a lot of stress and my son crying about his money potentially being stolen by Disney I got the money back Never had these types of problems before with them I would also think that there would be some sort of loyalty reward scheme If you look through my order history I ve spent thousands of pounds with this company But nothing And when trying to contact support I did not get the adequate service Rather off-putting to use them again In ShopDisney USA they have a Disney rewards credit card but they don t have it over here Would be great if they did but after my experiences I m not sure if I want to use them again They also need to package some of their goods better for example the Krykna Spider Creature Star Wars The Mandalorian Galaxy s Edge I ve ordered about 9 of these things now in different orders and 4 of them have arrived damaged No protective packaging for the legs Just rattling around in a giant box And they get delivered by Hermes which says it all Giving them 3 stars not 1 due to their good range of products

I am a huge Disney fan I visit their parks as an adult with no children regularly and what I love is their attention to detail everything is made so special and the service is usually always top notch bar the odd occasion I have never shopped online at shopdisney until this past week and I have to say whilst the products I received are excellent the service just felt very lacklustre for Disney My order was split into 2 deliveries which arrived at different times despite paying for express shipping There was no note of this on the site or in my order confirmation Part of my order was clothing and it arrived with no protection just shoved into a plastic mailing bag I m all for reducing unnecessary packaging especially plastic but this just felt cheap and not very Disney and there are ways to incorporate eco friendly packaging whilst staying on brand In all fairness it definitely wasn t the worst experience but it took the shine off Disney and I think I ll wait until I m next in one of the parks or visit a physical Disney Store to buy any more merchandise