Bloomingdales Reviews

I ordered a silver shoe and received a

I ordered a silver shoe and received a dirty pair of cream shoes of a different designer To make matters worse they sent me the incorrect return label They informed me that I would receive a 300 gift card for the inconvenience but sent one for 125 They are masters at playing games with customers

Returned items are not refunded

Customer service is not available to assist either by phone calls or emails The returned goods were received by Bloomingdale s one month ago No refund Incident 200513-005584 But they charge fees if you do not pay a bill in full The assistance is focused solely at placing new orders - nothing else The management refers to the COVID-19 situation to justify non-responsive customer service Why other big department stores are capable to retain a sound customer service but not Bloomingdale s

WOW so bad

WOW DO NOT attempt to purchase on Bloomingdales com or through phone service I have made multi-hundred purchases which the website cannot complete - story is they are being updated - several weeks later - same response First experience ordering from a wedding registry Simple right Not on this site online fails phone order took 2 calls and over an hour Second experience Ordered a dress which should have taken me 5 minutes online wouldn t complete had to call had to call 4 times customer service did not speak english 2nd customer service entered incorrect shipping information 3rd customer service could not correct problem etc etc I spent hours placing a single order NEVER again

Absolute horrible customer service

Absolute horrible customer service I ordered a bag from Frye but received the wrong color which I don t like at all Wrote to them many times and each time someone different answered with conflicting information from the previous person that I wrote to I complained that we can t communicate properly this way but it didn t get any better Finally after many emails I couldn t deal with them anymore and ended keeping the ugly bag for 650 euros

Bloomingdales refuses to resolve a

Bloomingdales refuses to resolve a non-refunded PayPal refund Bought a set of dishes online last fall Two arrived broken Bloomies immediately credited me for one said it would send a replacement for the other Three months later after hearing nothing I canceled the order for the last dish After several attempts to find out what happened Bloomies finally told me it issued the credit to my PayPal account in February PayPal confirms there was no transaction My credit card shows no credit transaction Bloomies now does not respond to my emails It s not a huge amount of money but I m retired live on a fixed income Shop elsewhere

Refunds takes 10-14 days

I placed 2 large orders last night They charged me immeditately and then cancelled my orders within the hour They sent me 2 emails to contact customer service via phone number I did They told me they will have to cancel my orders My refunds will be processed within 7-14 days Seriously it takes that loong to refund my money I called my bank They told me that Bloomingdales intentionally hold my payment for a long period of time and the there is nothing they can do I called Bloomingdales back again multiple times but I received the same answer a lie that it is standar practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company

I ordered a gift for my husband for

I ordered a gift for my husband for Christmas Tracking showed it was delivered I looked all over and did not locate a package I contacted Bloomingdale s about this issue and they refused to send a replacement item or issue a refund I contacted my bank They opened a claim and stated Bloomingdale s should not be refusing to send a replacement item or issue a refund Think twice on ordering from this company Seems they re scamming left and right

Today I have encountered the worst

Today I have encountered the worst client experience in a very long time I got a new couch delivered and the connectors were not connecting or incorrect They called the client service line and oh boy do you have work to do with these associates Darlene id Nunber 91114581 and LLvaroh 91174856 were incredibly unprofessional Both have me two different answers to solve my problem lLvaroh asked me not to be over the top and understand why I am upset This is my first run in with Bloomingdale s furniture and would probably be my last I have been in the service business for over 2 decades and Learnt that empathy and ownership is everything these associates really gave you a bad reputation today Thought you would want to know because I know I do when my clients feel this way