Shopdisney Reviews

Ordered some items nearly a month ago and realised immediately that I d ordered the wrong soft toy Lady instead of Tramp Immediately clicked on amend order link giving all details heard nothing emailed again and was told via the automated email that in order to amend you must do so within 30 mins of ordering I DID Anyway after waiting nearly a month got an email saying it s on its way no amendment was done despite several emails Waiting ages on the phone which tells you that the chat online is quicker the chat online is ALWAYS OFFLINE Come on Disney your customer service isn t fit for purpose You need to do better than this

If I could give zero stars I would Been loyal customer for years but on 8th November placed an order that is still showing as processing today 18 11 23 They are not responding to DM s on facebook and all contact options seem to have been removed from website My advice would be don t order but if you have to use a credit card so you can do a chargeback I used Paypal and have to wait until December before they will do anything despite me sending photos showing I ve already tried to contact them

Take money for an order then after a week cancel part of the order with no explanation The items are still available on the website at the full price so stock is no an issue It s not my fault your systems are so poor that it takes so long to process an order that the items have changed price between ordering and picking the item from the warehouse Why Disney are using these clowns Global E to destroy their brand is a complete mystery to me

Awful Three orders stuck in progress have never been contacted or received any correspondence to say there s been a delay Told they cannot cancel and refund any orders that are in progress Will they ever arrive At what point does this actually become classified as theft You can t charge people for orders you don t fulfill

Bought Disney s Nightmare Before Christmas 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023 Given as present in November took several weeks to complete Only at end did we realise there were missing pieces so very unhappy Pictures taken and sent to merchandise guest services to get missing pieces complete replacement or credit note Was told that as outside 30 day period and I could not take it back to US store no help would be given I live in the UK it was a present given some time later and it took a long time to get to the stage where we realised it was defective No understanding or leeway from Disney at all Dreadful quality control that it should be defective and an appalling lack of understanding from a multi-million USD company in refusing any help Do not buy from a Disney store if you are not from the US and don t want to have to travel back or your purchase is a gift and will not be checked until after 30 days

Just another bad review to add to the collection ordered x1 Home Alone Lego set was show as in stock and processed the transaction happy to take the money 5 days later still not received it but instead received an email cancelling my order saying there out of stock Hope they go bust and people shop elsewhere I should have read the reviews first but being Disney I trusted them Just avoid or be disappointed

Ordered on 8th Oct and still waiting for some items Called disney 5times 3hrs waiting talking and keep reordereding my mickey and after 4 orders then cancelled it tonight So unfortunately my baby cuz is without and customer services are obviously lying and saying order on way they give u wrong delivery tracking orders n well 3 missing mickeys Dont offer a service if you can t provide it Infact this is giving disney a bad name esp after last Yr kids were without there gifts come on 8th of Oct n now its 25th of Nov n for all the stress n hrs calling them whoop whoop u get free delivery bloody joke of a company

Avoid this company Been a customer for years but since the takeover absolutely terrible and they ve lost a loyal customer Ordered in November order delayed several times then main item for a Xmas present was when cancelled Told on live chat nothing can be done and would be sent a free delivery code which I ve still not received and pointless anyway as I ll never order again from this company

Same as everyone else on here they use evri so don t expect to receive your parcel Ignore emails phone cuts off when they hear your issue Live chat disconnected after hearing your complaining Considering disney is such a massive company the services is terrible now 50 pound down and just keep getting ignored

Absolutely awful company after using for years it s gone downhill Wait ages for items to be dispatched nearly a month One item wasn t any good returned it have proof nearly two months later klarna open dispute item not returned but it was they loose items in their warehouse it s happened more than once it s stressful and I m not ordering from Shop Disney anymore