Shopdisney Reviews

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Sarah Balmer

2 years ago

Terrible delivery experience

Terrible delivery experience Avoid buying directly from Disney if you can help it they use a very unreliable courier service who for the second time now just didn t deliver the order with no explanation This is all made worse by the fact that you have to pay for delivery unless you spend 50Finally managed to get Disney customer services to refund full amount

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V P

2 years ago

My order was lost

My order was lost but marked as delivered there was a photo where I could see the parcel with the Disney logo inside a shopping trolley being delivered at Gabieli in Hornsey but now has been deleted After a few days I contacted Disney and I was told they will investigate the issue and get back to me A week later my parcel was still not found so they offered me a redelivery or a refund but unfortunately one of the items was out of stock Next time if I need to buy something from Disney I ll better find any other shop to get it but not at Disney store

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Jen Oaks

2 years ago

My purchase is yet to arrive

My purchase is yet to arrive Purchased some Star wars items for my husbands birthday but they never arrives Fingers crossed they do If so i will update my review

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Brick Seller

2 years ago

Not a bad company themselves

Not a bad company themselves a little slow to send out parcels But WHY do they use Hermes now called Evri who loose or Damage or fail to deliver half my orders PLEASE USE A BETTER SHIPPING COMPANY

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Janie Fergus

2 years ago

Poor Delivery Service

Ordered items for my grandson s birthday placed on 22 11 23 now a part of the order has been delivered 30 11 23 no communication in regards as to where the rest is Small note on invoice saying things could come in different packages created an account to check on status but no information on the website either very poor I d have expected much better from Disney his birthday is on 03 12 23 so doubt it will come on time go to a store if you can I know they will be busy with Black Friday but the lengthy delivery time is unexpected in 2023

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Chris Guy

2 years ago

Please get rid of Evri

I really want to give shopdisney more stars as I m a Disney fan and love the stuff they sell However once you put your order in it s always a gamble as to whether you get it Reason why they use Evri as their delivery partner I have recently fallen foul of shopdisney s partnership with the worst delivery company in the UK when Evri marked my packege as delivered but I never received it Now I m fighting to either get my money back or even better have replaments sent out I really want to continue been a shopdisney customer but until they change their delivery partner I ll think twice

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Catia

2 years ago

I love Disney but would expect since

I love Disney but would expect since only London and Dublin shops are in operation in UK IE they d have a good experience for online orders but this doesn t happen I ve ordered probably 10 parcels the last year and all of them take 2 weeks to come they get dispatched 1 week after being ordered they mention express delivery but no matter what address I input this never appears they can t be bothered with it Also sometimes I see something available buy it and then get a cancelation email saying no stock such disappointment Really not good shopping experience even careless I d say

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Claire Jones

2 years ago

Stick to Amazon

Ordered 2 items on 8th Nov with an estimated delivery date of 16-17 November The first item came on 22nd November and the other on 25th This was after 3 emails 2 of which were blatantly ignored Whilst the products are lovely communication is dire However 5 stars to Amazon for doing their bit and delivering the parcels when they said they would Next time I will just buy the items from Amazon they seem to know what they are doing unlike shopDisney

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MrL

2 years ago

Lego set cancelled a week after

I purchased a Lego set during their Black Friday sale only to have it canceled a week later Given that I ordered right when the offer started it s evident they lacked sufficient stock On the positive side the free gift with purchase was still sent at no charge In the future I ll opt for purchasing from shop Disney through Amazon to avoid a recurrence

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Carol Griffiths

2 years ago

Pink Mickey face

Ordered adult womans original customised Mickey Mouse sweatshirt Ordered pink which looked good on site but when it came instead of Mickeys face being white it is pink same colour as sweatshirt which makes the sweatshirt look like a second Price not cheap and bad point they use Evri Will not buy from them again

Rated 3.51 out of 5 by 130 Happy Customers

Terrible delivery experience

My order was lost

My purchase is yet to arrive

Not a bad company themselves

Poor Delivery Service

Please get rid of Evri

I love Disney but would expect since

Stick to Amazon

Lego set cancelled a week after

Pink Mickey face

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