Shopdisney Reviews

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Marc F

2 years ago

Normal service has almost fully returned

My previous review dated 19th October 2023 was only 1 star for reasons you can read for yourself While over a month later my complaints have been addressed I was called by a manager at a time of my choosing today They listened carefully and acknowledged all my concerns from late deliveries to ltd edition products not being packed appropriately apologising and taking the time to explain the reasoning behind it related to a move of warehouse and poor IT systems not working as planned after the move The explanation was in-depth and I feel sincere more recent deliveries beginning to resume to their past higher standards

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Steph

2 years ago

Disney online experience

Ordered last Friday online - a Halloween Mickey Mouse and a darkwing duck I was nervous when I saw the bad reviews on here to do with deliveries Said it was meant to arrive on the 27th October but no dispatch on the date so I contacted them via online chat and they explained that their warehouse is very busy and said it would be with me by today 28th October and it did arrive today Ihave two very happy boys with their new soft toys and had no issues with contacting Disney and happy with the service even with it being a date late

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Mary Jane

2 years ago

First time ordering

First time ordering so happy with my purchase Placed my order on the 16th November and items arrived 27th November well packaged I noticed the items I purchased were reduced further but I can t complain as they are very good quality Will definitely be back

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Chloe

2 years ago

Just wanted to say how amazing two

Just wanted to say how amazing two members of the customer service team were and how quickly they solved the issue I had and how lovely and polite they were over email Thank you Dora and Petra

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Ally Golden

2 years ago

Brilliant experience

Brilliant experience Ordered some sale stuff which I really loved Kept themReturned some i didn t want fast easy returns I love their clothing for baby girls

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Yareli

2 years ago

Reliable and Honest

I ordered from Shop Disney quite a lot of items in the past and they ve all arrived in prestige condition with amazing packaging All the packaging included bubble wraps good quality box and always on time I am not sure about the bad reviews that it tends to get but i consider myself lucky and fortunate that i never had issue with any item whether it be arrival packaging or the quality I still have my 30 LE Kida doll from there and even with all the website discount because nobody was buying her at the time she was still packed up with a lot of care and passion Other items i ve bought also were few dolls and their quality is really good too

Rated 3.51 out of 5 by 130 Happy Customers

Normal service has almost fully returned

Disney online experience

First time ordering

Just wanted to say how amazing two

Brilliant experience

Reliable and Honest

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